I would like to politely ask you to dial back the mud slinging. The point of this discussion isn’t to win arguments, it’s to help users with the right information. Your position happens this time around to be backed up by data from customer service. There’s no need to gloat over it. Your last post adds no new worthwhile information to the conversation.
Having said that I would like to point out that if anyone (like the original poster) does have a unit that is defective upon arrival, that the vast majority of the time the quickest and easiest way to get a working unit is to talk to the reseller. Most stores will swap units, and the turnaround time is almost certainly shorter than sending the unit in for repair.