When connecting my denon prime 4 to serato via computer, i am unable to control the left platter at all. The right platter seems to work fine but when i add a track to the left platter and try to set cue points or anything it will not move the track at all. Can one of your tech support folks help me out? I am up on the latest software and firmware. Has anyone else had this problem?
If you use the prime without a laptop , do both the platters work as they should ?
Actually tried this this morning and the left platter doesn’t work whether I am plugged into serato in computer mode or in stand alone mode I can load a track but moving through the track with the platter does not work at all
How about unplugging the usb cable, switch prime off for ten seconds, back on, then try it (switch with usb lead out)
Yeah i tried that. The left platter isnt working at all either plugged up or not