LCD 7" - Complaint – Lack of Technical Assistance and Spare Parts for DENON SC LIVE 4

Engine DJ Hardware Standalone Controllers
1

I am writing to express my dissatisfaction with the technical assistance and availability of spare parts for the DENON SC LIVE 4 DJ equipment, which I purchased on 06-09-2023.

After only a few uses, an accidental liquid spill occurred on the equipment, for which I take full responsibility. Knowing that the warranty would not cover such damage, I sought an electronics repair company to clean the equipment in an attempt to minimize the problem. Unfortunately, the equipment’s LCD stopped functioning after the incident.

I was then directed to Serviset – Portugal, where I was informed that they did not have spare parts for repairs and were no longer DENON representatives in Portugal. Subsequently, I was advised to contact Decibelios Córdoba, DENON’s technical assistance representative in Spain. However, after nearly two months of waiting, I have yet to receive a detailed estimate. I was only sent a list of parts that “might” need replacement, without any indication of prices.

I find it unacceptable that a prestigious brand like DENON does not have spare parts available for a product that is still being sold. Additionally, the technical support has proven to be extremely inefficient, with undefined deadlines and a lack of commitment to customer service.

Do you know where i cant buy a new or used one?

Thanks…

Denon has the worst after-sales service I have ever had to deal with.

2

Hi Bruno,

This is a community driven forum. Have you contacted Support | Engine DJ to get help or express your concerns?

4

Try akaï spare parts

5

Here’s the Akai 7" screen

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6

Hi Bruno.

Denon DJ Technical Support here!

We appreciate you bringing this matter to our attention and are sorry to hear about your experience trying to obtain service for your SC Live 4.

We have identified a support ticket that was created on 1/31/25 and have provided a response with relevant parts information regarding your inquiry. Additionally, we conducted a search for any previous inquiries you may have submitted to support, but I’m afraid we found no results associated with the contact information you provided.

If you have been collaborating with a service center recommended by Denon DJ and they mentioned they were in contact with us concerning the repairs for your SC Live 4, please inform us of any open support tickets for parts orders that may have been initiated on your behalf, and we would be more than happy to investigate further to ensure a prompt resolution.

I hope this helps!

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