Has anyone else had to send their SC6000 player back for repair and had it returned with the issue still present?
I have a fault with the jog wheel on one of my players which is stiff and feels like its making contact with something even after set fully on the light setting on the wheel adjust. It feels like its grinding in the centre spindle and not smooth like the other player. Furthermore the vinyl mode doesn’t work at all and the white ring doesn’t illuminate when the platter is touched.
This problem was reported at the store I purchased at and also the service centre to which I was fobbed off each time with bull ■■■■ saying it had been fixed when nothing had been done and still presented the issue.
My 12 month warranty was coming to an end and after several attemps to try and get the player sent off again for repair I was fobbed off each time with silly excuses.
Spent all that money and cannot use it. Very dissapointed with both in-music and the store I bought them at. I have since gone back to vinyl djing. I contacted in-music and got knowhere as the warranty had passed.
A decent customer focused company would of sorted it out and saved me going through a lot of stress and dissapointment. In hindsight I should of saved up for the pioneer’s.
Because I had missed the stores returns policy window of 14 days due to working away it was then sent off to the repair centre which did ■■■■ all to the actual issue. Said on the work sheet wheel adjust mechnism replaced which wasn’t nessasary.
I made umpteen phone calls and emails and got nowwhere with it. They knew the guarantee was coming to an end so they just kept on fobbin me off till it ran out then sent an email saying nothing can be done now guarantee has surpassed.
Propper ■■■■■■ me off. Never buying again from them.
I’m sorry to hear that Martin, unfortunately in - music no longer do repairs on Denon DJ products. I was told this some time ago here in the U.K.
The shop I bought My player from informed me the SC6000 was sent off for a repair to a service centre at the time in music were accepting warranty repairs. I was shocked it came back still exhibiting the original issue. Basically I was fobbed off. The player was clearly never repaired.
The player has never ever worked since buying it due to the jog wheel being extremely stiff, even on the soft setting so I was unable to use it, I was away working at the time they were delivered so the stores returns policy was over by the time I got back home so Couldn’t return them for an exchange, so I was given the option to return for a warranty repair instead. It is in a bin bag ready to be sent to the tip. All that money I paid for something that was faulty to start with and then I had my time wasted by liars who fobbed me off until the warranty ran out.
