Issues With Crate Management

Legacy Products Engine PRIME
1

Today, Engine starting lagging extremely when creating and moving crates. I attempted uninstalling and re-installing. It did not fix the issue. :frowning:

3

Hi @hellnegative, sorry to hear you are experiencing this.

This is a tricky one to troubleshoot! Does this happen with crates that have varying sizes of files in them? Can you make a create with just 5 songs in and see if it does the same please?

thank you

J

4

This also occurs with creating new empty crates.

7

Hi @hellnegative, apologies for the delay in a response.

Would it be possible for you to backup and delete your music/engine library folder as uninstalling and re-installing doesn’t wipe this directory.

Thanks J

8

I have already tried this.

9

@hellnegative thank you for this update, this does sound very odd indeed. I think the best option here is to escalate to our support team to see if they can assist.

Could you please raise a new request here: https://www.denondj.com/support

Thanks Jay.