Recently I have had to contact SoundSwitch about a license issue (used FB Messenger as before) and was told to email. Never got a reply and it seems there is an issue with their system where if you have had previous support tickets the email address is getting blocked.
I also noticed this about a month ago where I had replied to a Denon ticket and never got a reply.
It turns out they finally got my message which I responded to, and now I’ve had a follow up email asking me to reply which I did straight away but it seems that has not been received by support.
This is a serious issue so can someone please look at this as it is affecting the level of support available to customers and causing people to think they are being ignored.
Yes I got a reply from Bryan which I then replied to. But since then I’ve heard nothing and I got the following email which says to me that SS never received a reply which I definitely sent.
If you want I can try contacting again to see if it gets through?
Sorry to hear you are having trouble reaching support.
If you have submitted a support request to us, but have not received an automatic confirmation email, please check your Junk/Spam folder to ensure that responses have not been filed here in error.
If you do find an email from inMusic in your Junk/Spam folder, please mark this as “Not Spam”.
The following support article can offer further assistance if need be.
Hi @miyagi_the_dj I’ve been through all this before. There’s a problem at your end and emails are being ignored. There is no auto reply and it’s not in spam.
