Issue in vynil mode with Serato - SC5000

Engine DJ Hardware Media Players
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1

I’ve experienced a quite annoying issue lately with one of my sc5000. I’m using Serato. There were slow downs and glitches in vynil mode. I know it’s not coming from Serato because the other sc5000 worked fine. Denon service is not helping me… thAnks

2

Cannot imagine support is not helping. Let’s wait and see who will get you in the right direction.

3

Hi sseroussi, I had a similar problem like yours. For me it was a grounding issue in the power supply of one of my SC5000. The reason was a power cord with a bad contact. Try another power cord, perhaps this will solve your problem. Cheers, Tony

4

THanks Tony, Will try that, I’ll let you know

5

Hi @sseroussi, thanks for posting. You mentioned that you’ve already contacted our Technical Support team, we’d like to make sure that they follow up with you! Can you send me a private message with the contact information that you shared with Tech Support? With this information, we’ll be able to assist you.