So I started experiencing random reboots about a year ago, the 5000 would just stop mid track and do a full reboot or it would freeze and not respond to anything other than pulling the power cable out. I tried factory reset, rolling back to an earlier version of engine and all that. erased my library off my USB SSD, started everything from scratch again, and ultimately gave up on it due to that absolutely unreliable behaviour.
I’ve just recently got it out again, updated to 4.3.4 in the hopes that issues have likely been fixed, and have started with a clean SSD again, and it’s still done the same thing…
I can’t trust it for playing out AT ALL. Just tried again, and get two tracks into a set, and it reboots.
thanks, i have tried both a usb stick and an ssd drive, both of which used to work flawlessly. The restarts also happen when playing off the sample library with no usb storage plugged in so I think it has to be something else!
Well, I’d say that if the situation isn’t fixed by updating, then there’s a good chance the cause is hardware-related.
Given that it’s an SC5000, a device that’s a few years old now, I’d start by replacing the CPU thermal paste, which is probably completely baked on, and see if the problem persists.
However, be aware that if you’re not comfortable disassembling DJ equipment, it’s best to entrust your unit to a qualified professional.
So I finally dragged it out again, did a factory reset (again) and re-installed the latest 4.3.4. Then an odd thing happened… I didn’t notice at first but I’ve been having some weird slow wireless network issue happening at home today, and the SC5000M had lost it’s wifi connection. And it played and played and played through my two test tracks with loops set for nearly two hours then did a hiccup/crash and switched to the available wifi networks screen.
I’ve turned the wifi off on the unit, and it appears to be playing without crashing now.
So, it would appear the fault might be with the wifi card/function. I’m trying to find any sort of service documentation to take it apart and just check that everything is seated correctly, does anybody have a link to a video or doc for disassembly? I’m getting somewhere!
If you desperately need wifi & you’re certain that it’s the wifi causing the issue I would personally just connect my phone to the device via usb & enable usb tethering in the phones options & back off the phones wifi.
You don’t need wifi enabled on the device to do this so just turn it off.
This is what I had to do on my mixstream pro go when an update killed my wifi chip before InMusic replaced my device (under warranty).
The wifi antenna in your phone is probably better than the antenna in the device anyway.
hey thanks, this is a great option, i’ll try today. I was originally just using wifi for tidal streaming, but that was just a convenience thing, and I can live without.
Still experimenting and getting crashes. One seemed to trigger the fans, so I used the system stats and it looked like general operation was around the high 30s celcius (38-39) but the frozen screen after the last crash was showing it has hit 68 degrees celcius.
I think next step is to open it up and see if the thermal paste has solidified/crumbled away.
Does anyone know what the general/safe heat range of operation is for the CPU? is 68degrees even that much of a concern?
Is the motorized platter active when you use the unit, or is the motor off?
This can be important because the motor can generate some heat while running. That’s why motorized models are equipped with a fan on the left side (at least that’s the case on my 6000M, so I assume it’s also the case on the 5000M).
Points to consider:
How are your turntables installed? Are they placed directly on a surface with the rear and left side vents clear?
Or are they built into a custom DJ cabinet or used in a flight case?
Are they placed side-by-side with other equipment (mixers, other turntables, etc.), which could obstruct the side vents and prevent fresh air from circulating freely?
Keep in mind that it’s always recommended to maintain a space for air circulation and avoid placing motorized models side-by-side.
I’ll take some temperature readings on my 6000M to have a point of comparison.
But I would say that, regardless, replacing the thermal paste and cleaning/dusting the internal components can only be beneficial.
I’ve tried with both the platter running, and not running, doesn’t seem to make a difference but perhaps it heated up faster, unsure. The unit itself is currently sitting on a desk with nothing against it, plenty of airspace. I’d be keen to hear how your heat numbers stack up.