I’ve been using my prime 4 for about 3 years now and loving it. I have a I TB SSD installed for internal memory and I haven’t had any problems with it ever. After updating to 4.0 the drive isn’t being recognized by my PC. I’ve tried shutting down my PC and restarting it, redownloading Engine DJ, as well as checking connections to no avail. Has anyone seen anything like this or have a fix I’m overlooking?
Maybe stupid suggestion, but is your Prime 4 in standalone mode when connecting to PC?
did u connect your prime 4+ with window or mac?
Welcome to the forums!
Assuming you’re on Windows, have you tried to open up the Disk Management tool to see if the external USB device is even registered? That might give you a clue as to what’s going on. If the Device is present, and not mounted, the file system may be dirty.
before u remove ur prime to the pc did u safely remove it or u jst unplug the cable from ur pc?
AKA Unmount, Eject
Welcome to the community dude =)
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about my experience ,at time i forget to click on safely remove on my macbook before i disconnect cable especially when i am add new music on my prime 4 + ,when i reconnect the usb cable back to my macbook it gonna take a long time before it show the prime 4 has connected on the mac maybe around 59min ,then it will work normal,it important to eject safely on the mac or pc before disconnect the cable
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Yea… thank you all for the help with this. I’ve done it 100 times, but I forgot to put it in computer mode. I was using my computer as the source thinking it was the same thing. Boneheaded but hey
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