Hi everyone,
I just want to ask if any of you know a way to factory reset the prime 4. I would like to delete all data, so I could make a resetup.
Thanks and Greetz Marius
Hi everyone,
I just want to ask if any of you know a way to factory reset the prime 4. I would like to delete all data, so I could make a resetup.
Thanks and Greetz Marius
What data do you want to delete,?
Especially my login from soundcloud. So I could reconnect it. (changed my password a few days ago)
Unfortunately there isn’t a factory reset for the unit. There is a menu reset option for the settings but nothing deletes the actual data on the Prime 4.
It is something that I would like to see, especially for clearing data for the unit to be sold on.
Thanks for your answer.
Damn thats so tricky. I`m kind of freaking out because that password change causes, that I can’t use that nice soundcloud option anymore. (only signed the soundcloud subscription for that) No chance to change or delete login data.
I hit up the support, but no answer so far. Gonna send it in here, when they got a solution for me.
Can you get to the gear icon of the streaming service on the Prime4 or doesn’t it get that far?
This is what happens everytime.(video)
As far as I know there isn’t any gear icon for soundcloud. (the foto is the only setting option for soundcloud I saw)
Ah yeah. It needs to be logged on for the gear icon…
Is it possible to change your password back to the old one you used that worked to log in? Then log back in on Prime 4 (with that old password), then log out on Prime 4 in soundcloud cogwheel settings, then change password back again and then setup Soundcloud on Prime 4 again.
Possibility yes, but it is something that needs to be addressed. Let’s say his SoundCloud has expired and wants to sell his Prime4 (to upgrade to newer/bigger DenonDJ gear of course!! ). A reset should be welcomed.
The only option we have is to firmware re-upgrade via computer. That normally wiped all settings.
Thanks for all your answers.
@addie Unfortunately the login works with an code that is send to my soundloud account. When I changed my password I disconnect all devices from that account. I would need a new sign in code from my prime 4 to reconnect it. Tryed to change passwort, back again, problem stays.
@Reese I think your abslolutely right. The re-upgrade option unfortunately also did’nt worked, because the prime 4 keeps the login information even if you doing updates. .
Edit after below comment
Okay great to hear!
Perhaps updating with the IMG-file method would also have worked.
https://cdn.inmusicbrands.com/denondj/EngineOS/v1_5_2/usbupdate/PRIME4-1.5.2-Update.img.zip
Method for archival purposes:
And in just that second I fixed it.
I tried to re-upgrade again. In the 1.5.1 (used the 1.5.2 beta before) the “Login Failed” wasn’t shown, but soundcloud stucked in loading. So I was connect and the gear icon appeared. Now I was able to logout of my old Soundcloud und relog the new one.
Thanks for all your help.
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