Engine Prime not recognising Devices

Legacy Products Engine PRIME
1

Hi guys

New to engine prime.

I am having trouble moving my music onto an external device to use in my SC5000.

I have tried 3 usb sticks, each of varying size, all fat32 formatted. The music is being imported into prime via apple music (iTunes). Engine prime acknowledges that each of these devices are present but it does not let me create crates or playlists for them. I am unable to drag and drop crates or playlists to them and when in sync manager the dvice does not create crates or playlist when I click the tabs from my collection.

I am able to drag and drop music directly to the sticks and play them on the SC5000 but of course they are not analysed until they are played. When I have done this and put the stick back into my Macbook Engine Prime does not acknowledge that there is anything on the sticks.

Am I missing something simple? Any help would be appreciated.

I am using a Macbook 2015 running Prime 1.6.

2

What size are the drives? Also, which drives are they? Some budget drives (like microcenter brand) have issues.

3

The drives are a 64gb Verbatim (which I am hoping will be the one I use), an 8gb unidentifiable, and a 4gb unidentifiable.

Apologies for the lack of info. The two unidentifiable ones are cheaper ones that I have had lying around for a while. I only tested them to see if they had the same outcome as the better more expensive one (which they did).

4

On 64gb and up i recomend you to use the filesystem ExFAT (MBR) or you might get problem with corrupt database.

1 Like
5

This - make sure it’s exFat

6

Thanks for your suggestions but no joy using ExFAT either.

I’ve never used Rekordbox but I downloaded it to see if there was more to it.

When the usb was formatted as FAT32 it wasn’t even recognised by Rekordbox as being plugged in. When I converted it to ExFAT Rekordbox did recognise the USB was plugged in but stated it was formatted in an unsupported file system, giving the instruction to format as FAT12, FAT16, or FAT32 or HFS+

As soon as I converted it back to FAT32 Rekordbox didn’t recognise the device at all.

I have no idea what this suggests. I’m happy to get get a new USB. Any suggestions for brand and size? Many thanks.

7

It has to do with how OSX writed the TOC. Ive run into this helping other MAC users at gigs in the past. Pop it in and format it with GParted in a Linux VM then everything is good to go.

I’m not familiar with OSX formatting utilities, but someone else may be able to chime in with one that will work for you.

8

Hey hellnegative

I really appreciate your efforts with this. That’s all a bit a foreign language to meet but I’ll work my way through it. Your suggestion, “Pop it in and format it with GParted in a Linux VM then everything is good to go” I can do on my macbook?

9

You can. You’d download a program called virtualbox which would allow you to run Linux within mac os.

I’m sure there is a simpler solution for you tho

10

I will give it a try.

What are the chances that I will encounter the same problems if a get a brand new usb?

11

Are you formatting using disk utility on the mac? If not, try that. Click erase and then choose ExFat from the bottom of the list

Edit - is the disk visible on the Mac fullstop?

12

I have never had issues formatting a disk in Mac as well.