I want to know about your experience with Denon Support. I wrote them a support ticket a half year ago, receive a confirmation by mail but never received a response. Furthermore, I have created a topic here in the forum and have not received any answer:
It’s not possible to reply to your own thread so a new thread is the solution. No shame in that.
I guess it is Covid. I also work from home and do support from home so I can understand the situation for someone in support. Still, after a half year waiting it is not shaming to ask if this is normal.
If someone says this is normal, I can wait longer. If someone else received an answer during that time, it would mean that mine got overlooked. Still not shame in that so what exactly was your question ?
It’s no shaming, only your perception. It is in my interest to get an answer even if it is too late to give the device back. I am showing the Prime Go to everyone interested here in the community. If people ask me if I recommend it, the support is an aspect as well for a device in that price category. You might think differently and that is okay but this is my opinion.