Hello, recently got the sc5000 and when connecting to VDJ, i get control of the cdj but it does not show the screen it just shows Computer mode. I have tried many different versions and nothing seems to work. Any advice.
I have tried different USB, updating, and looking st the midi log.
Delete the mapping in VDJ, restart VDJ, it will re-download the mapping and screen will come back up.
I have tried that and still nothing. Im starting to think it might be the actual unit but not sure what exactly
Hello,
Do you have an official licence for VDJ?
If so, go to settings then extensions then go to the âskinsâ tab.
In the search field, enter Sc5000.
The first result should be âDenon DJ SC5000 Screenâ.
If it is not installed, install it. If it is already installed, uninstall it and reinstall it.
Connect your Denon equipment, you should have the VDJ interface on the screens of your SC5000.
If this doesnât work, please post a video so we can see how you do it.
I have done that, i beleive its the hardware issue. Waiting on denon to see what can be done
From your description it looks like itâs not a hardware issue at all. Re-install of the vdj would probably fix it.
Have tried that as well with no luck. Like one sc5000 connects fine and the other is the one with the problem
Can you tell us more about the computer you are using and its specs? Are you using a USB Hub? Are you connected to a USB 3 port? How many sc5000s do you want to connect at the same time?
Can you try the problematic Sc5000 on another computer?
Used both USB hub, connected straight from cdj to computer, cdj to prime 4.
The goal is to have prime 4 plus 2 sc5000
I have a mac pro 2010 thats running 10.15 i know its old but one of the cdj works fine so wondering why the other wont pick up vdj.
Vdj midi log
â 2024/08/27 - 10:08 (8280) [10:08:47] USB device: vid:0x15E4 pid:0xF006 usbName:SC5000 PRIME Hub vendorName:Denon DJ serialNumber: locationID:339738624 defintion:No [10:08:47] USB device: vid:0x15E4 pid:0xE006 usbName:SC5000 PRIME Hub vendorName:Denon DJ serialNumber: locationID:337641472 defintion:No [10:08:47] USB device: vid:0x15E4 pid:0x8006 usbName:SC5000 Prime Controller vendorName:Denon DJ serialNumber: locationID:337969152 defintion:Denon DJ SC5000 [10:08:47] USB device: vid:0x15E4 pid:0xA006 usbName:SC5000 PRIME Screen vendorName:Denon DJ serialNumber:A11904213907994 locationID:338100224 defintion:No [10:08:47] USB device: vid:0x15E4 pid:0xF006 usbName:SC5000 PRIME Hub vendorName:Denon DJ serialNumber: locationID:339804160 defintion:No [10:08:47] USB device: vid:0x15E4 pid:0xE006 usbName:SC5000 PRIME Hub vendorName:Denon DJ serialNumber: locationID:337707008 defintion:No [10:08:47] USB device: vid:0x15E4 pid:0x8006 usbName:SC5000 Prime Controller vendorName:Denon DJ serialNumber: locationID:337727488 defintion:Denon DJ SC5000
[10:09:07] Midi device matched by name or model: name: SC5000 Prime Controller manufacturer: Denon DJ model: SC5000 Prime Controller definition:Denon DJ SC5000 [10:09:07] Midi in device: macdrivername=âSC5000 Prime Controllerâ interface=â\?\usb#VID_15E4&PID_8006/-153811618â port=ââ [10:09:07] Midi device matched by name or model: name: SC5000 Prime Controller manufacturer: Denon DJ model: SC5000 Prime Controller definition:Denon DJ SC5000 [10:09:07] Midi in device: macdrivername=âSC5000 Prime Controllerâ interface=â\?\usb#VID_15E4&PID_8006/558555684â port=ââ [10:09:07] Midi device matched by name or model: name: SC5000 Prime Controller manufacturer: Denon DJ model: SC5000 Prime Controller definition:Denon DJ SC5000 [10:09:07] Midi out device: macdrivernameout=âJack 1â interface=â\?\usb#VID_15E4&PID_8006/-153811618â port=ââ [10:09:07] Midi device matched by name or model: name: SC5000 Prime Controller manufacturer: Denon DJ model: SC5000 Prime Controller definition:Denon DJ SC5000 [10:09:07] Midi out device: macdrivernameout=âJack 1â interface=â\?\usb#VID_15E4&PID_8006/558555684â port=ââ [10:09:07] MIDI Device Identifying: \?\usb#VID_15E4&PID_8006/-153811618 (port: ) (in:0 out:0) (out: \?\usb#VID_15E4&PID_8006/-153811618 portOut: ) (name: SC5000 Prime Controller) [10:09:07] MIDI Device Identified by PID/VID: \?\usb#VID_15E4&PID_8006/-153811618 : Denon DJ SC5000 [10:09:07] Assigned Denon DJ SC5000, type:2, assignment:3 [10:09:07] MIDI Device Identifying: \?\usb#VID_15E4&PID_8006/558555684 (port: ) (in:1 out:1) (out: \?\usb#VID_15E4&PID_8006/558555684 portOut: ) (name: SC5000 Prime Controller) [10:09:07] MIDI Device Identified by PID/VID: \?\usb#VID_15E4&PID_8006/558555684 : Denon DJ SC5000 [10:09:07] Assigned Denon DJ SC5000, type:2, assignment:3 [10:09:07] Assigned Denon DJ SC5000, type:2, assignment:4 [10:09:07] Assigned Denon DJ SC5000, type:2, assignment:3 [10:09:07] Assigned Denon DJ SC5000, type:2, assignment:4 [10:09:07] Auto-Assigned Keyboard, type:0, index:1, assignment: [10:09:07] Midi serial number detected: A11904213907877 - Firmware version: 0.0.4.8 [10:09:07] Midi serial number detected: A11904213907994 - Firmware version: 0.0.4.8 [10:09:07] Device detect: idx: 0, type: 4, w: 1280, h: 800, id: A11904213907994 [10:09:07] Controller match (A11904213907994) : Denon DJ SC5000 [10:09:07] Controller matched by serial: A11904213907994 [10:09:09] Controller skin loaded and resized to 1280x800 [10:09:09] checking wheel for device idx: 0 result: 1 width: 198, height: 198, rotation: 3.141593
Probably because your computer is not equipped with USB 3.0.
You should be aware that screen operation consumes a huge amount of USB bandwidth on Virtual DJ in order to obtain a fluid display, even if only on a single device because of the waveform.
If you add two devices, i.e. two screens, you halve the available bandwidth.
If you add a 3rd device, especially if itâs a Prime 4 or Prime 4 plus which can generate up to 4 waveforms on the same screen, you divide the available bandwidth by 4 again.
Itâs highly unlikely that youâll be able to operate all these units together on a single USB 2.0 port (your hub uses the same single port), which is limited to a theoretical bandwidth of 480 Mb/sec. Especially as you probably have other USB devices on your hub, not to mention the bandwidth required for audio and the sound card.
To give you an idea, I have a laptop from this year (i5 12450h , 16 GB RAM, RTX 4060) equipped with two separate USB 3 ports.
If I connect my two SC6000Ms via a HUB to the same USB 3 port, the scrolling of VDJ waveform on the screens lags behind the audio.
I have to connect each SC6000 to a separate USB 3 port for it to work as expected.
Before deducing that your unit has a problem, I recommend that you redo your tests on a more recent computer equipped with USB 3 or higher.
Hi, dont have another computer besides my two macbook pros 2010. But i did connect a powered USB 3.0 hub and nothing worked. Even when plugging it by itself i still get the same problem.
Not sure what to do anymore.
Macbook 2010? What version of OSX and VDJ do you use?
Is a guess but the HUB wont make much difference, I have the same when connecting two cameras by example, Only ine USB 3 port on your system, I have the same mac (I think) and Mojave os
Why not use the built in software from denon. The normal Engine OS works fine.
Just donât have the silly stem functions .
Is like having a Motor bike and trying to drive it like a horse. :â˘)
Kiss Keep It Simple Silly 
OSX 10.15 Catalina, i know thatâs old but wouldnât make sense why one of my cdjs works fine and the other doesnât. Also VDJ has been updated to newest (automatic updates)
Usually for my bigger events where I donât want to load everything to a USB drive, I use my computer and VDJ. I do have a copy of Serato but donât want to take the time to redo all my Hot cues and such
Yeah, I get your idea. But as You can see, it gets a little tricky with vdj. I would suggest to start thinking about stand alone option - most reliable. Maybe @PKtheDJ know more about VDJ? Letâs see if he can help us here.
He got a response from Atomix last week (assuming heâs posting as maustronic).
They reckon itâs a hardware fault, and that he should report it to Denon.
correct! they told me to ask this forum as well and am speaking with the repair company
What you need to understand is that your USB 2.0 port does not offer enough bandwidth to manage so many external devices with screen on VDJ. It does not matter if you put a 3.0 or even 7.0 HUB on it. As soon as it is connected to a 2.0 port It acts as a 2.0 hub and you lose all the advantage of the bandwidth of a 3.0 port. It acts as a bottleneck.
The problem is not your player or one of your players, the problem is that with so many external devices you saturate the bandwidth of the only USB 2.0 port on your mac. And I am ready to bet my hand that if you test your players on a computer equipped with 2 separate USB 3.0 ports it will work.
Do the test with a friendâs computer equipped with two USB 3.0 ports and you will see.
Already with two external screens on which VDJ must send the waveforms on a USB port you saturate your bandwidth on this port. So if in addition you add a prime 4 in the equation you are well beyond the admissible bandwidth for USB 2.0.
Keep in mind that VDJ sends a whole bunch of display data (waveform, elapsed time, remaining, BPM, pitch value etc âŚ) at a frequency of about 45 images / sec for each screen. USB 2.0 is not a port designed to send such important and varied display data on 3 screens at once.
If you test each device separately and it works, no device is defective. If you plug 2 or 3 devices together on this port (or on a hub, whatever) and it no longer works correctly on all these devices at the same time, it is because you are faced with a saturation of the USB bandwidth (480 mb/sec is not infinite, especially when we are talking about display)
If when testing each device separately, you have one that does not work and the other two work, then only from this case can you deduce that you have a problem on this player.
Either you must at least remove the prime 4 from the equation, or you remove the two sc5000 from the equation, or you consider the possibility of updating your computer with a model having at least 2 separate USB 3.0 ports to make everything work at the same time (so not a macbook since most only have one USB port)
Do both players work if they are the only device connected to the computer?
Connect player 1, test then disconnect it. Connect player 2, test then disconnect it.
If both players work when connected by themselves itâs a bandwidth issue. If one of them does not work (and itâs the same unit each time) then itâs probably a hardware error.