Denon Prime DJ OS 2.2 channel 1 problems

Hello!

I just got my Prime 2 delivered and played for a few hours before updating to the latest OS (2.2). After the update channel 1 keeps freezing once per session and the only fix is to restart the controller. I tried downgrading to the previous version and still got the same problem. To clarify the channel plays normaly before freezing and then the left play button does not work anymore.

I got a gig this weekend and im worried that the controller will just die on me…

Here is a link to an old post with the same problem:

I do not think it’s because of the update you made.

Some obvious things you have probably already done:

  • taken off the plastic film on the jog wheels.
  • Connect the player to a grounded outlet.

I never take out a new player on a gig right away but test it at least a week before.

If it is broken, send it back immediately and have it replaced.

Also, try to change the power cable. We have at least one confirmed case of a cable with disconnected grounding being supplied with the unit.

Also, make sure you don’t have any EM source (speakers? UV light?) close to the left side of the Prime 2.

Speakers are often advertised as EM shielded but often that turns out to be… less than effective.

1 Like

I have a similar problem. Check my post