Okay, Denon users, I’m still having a problem with a Prime 4 and was wondering if I can send the unit somewhere to sort it out, because there’s no good response from Denon…
The problem is that during a show a message appears that the SSD has not been ejected properly, the denon crashes and happily, without restarting, starts running again, tried different SSDs, used different databases, tried USB from a friend… no errors in Engine, SSDs have all been checked, etc etc… always the same error… sometimes it goes well for a whole evening and then suddenly 4 times that message… again, everything has been checked and checked…even all the cables and connections…no bad songs…no bad everithing…
Assume you have raised a ticket with Denon? My Prime4+ is away with them under warranty for a faulty FX button light. I had to get the shop I bought it from to raise the ticket as they wouldn’t accept one from me. Not sure if this helps in any way, I guess its out of warranty as you don’t mention. They were pretty responsive when I raised the support ticket.
Hey, yes I have already created a ticket, but this has been running for almost a year. They keep coming up with the same solutions while I have done, tried, figured out everything etc etc… New SSDs, USBs, cables, plugs, other girlfriends… but no good answer
James from technical support has replied to you on Mon, 17 Feb 2025 at 5:37 PM requesting your full system specifications of your computer, as well as your Engine Logs and Database files for analysis.
We have yet to receive a reply, so if you wouldn’t mind checking your inbox for ticket # 573524, we are more than happy to further assist once the requested information has been received.