Denon DJ Prime 4 – Audio Dropouts and Playback Issues

[Markus_Taubert]

Hello everyone,

I’m using the Prime 4 with a laptop running VirtualDJ, but I’m experiencing major issues with dropouts and poor audio playback (similar to distortion).

The problem occurs with a brand new ThinkPad X13 (Intel Core Ultra 7 155U, 32 GB RAM, Windows 11). The Prime 4 is updated to the latest firmware (Engine OS 4.3.2 dbc91be79c), and the Windows drivers (v1.0.2) are also up to date.

I’ve tested various settings, both with the ASIO drivers and using WASAPI, and even increased the buffer size in the Windows Prime 4 control panel to 2048 — but playback remains unstable, with dropouts, especially when launching the sampler or activating an additional deck.

VirtualDJ is also fully up to date. When I use a slightly older ThinkPad X250 (Intel i5, 16 GB RAM, Windows 10) with the Prime 4, I don’t experience any of these issues. Likewise, when I use the new ThinkPad X13 with other controllers (Reloop Mixtour Pro, Numark DJ 2 Go), playback is clean and trouble-free.

So from my point of view, the issue seems to be related to the Prime 4 drivers.

What can I do to fix the unstable playback?

Thanks for your tips! – Markus

[Gaian]

Your problem seems relatively similar to the one mentioned in another thread regarding a MixStream Pro Plus.

Consult the recommendations in this post. If that doesn’t resolve your issue, post screenshots of LatencyMon.

Mixstream Pro Plus – Audio Crackling Issues with Virtual DJ & Serato

@DJ-WITH-DRAGONS Hello, Can you post a screenshot of the “processes” and “drivers” tabs in latencyMon, sorted by “hightest executions.” It’s likely that one or more processes/drivers are creating some sort of conflict causing high DPC latency with the Numark audio driver, while this may not occur with the Pioneer driver. Nvidia drivers, in particular, are known to cause DPC latency, as are ACPI drivers on some laptops. Here are some things you can try to test: Disable your Wi-Fi connecti…

[Jorge_Mario_Lopez_Di]

yo tengo problemas con el software de engine dj lo tengo instalado en mi mac sequoya es el engine dj 4.3.2 cuando intento poner una cancion en el deck del sofware no me permite poner la cancion me dise el sistema que solo lo permite en hardware en engine dj en pocas palabras solo en la controladora . tampoco me permite crear los stems en realidad no se cual es el problema puede ser la version de mi mac o la controladora prime 4 que no funciona con todas las funciones que se supone que tiene que trabajar para mi la prime 4 deberia tener los stems incorporadores en el menu pienso que tienen que trabajar en esto.porque el denon esta muy caro y tiene muchos problemas pienso que esta sobrevalorado este controlador.