I have 2 SC6000’s. The one with the internal hard drive I turn on first. All of a sudden, I can no longer see the internal hard drive. I do not see it on the 2nd player either. Rebooted a number of times but still can’t see the internal drive. Turned Player 1 off and unplugged power cable, blue usb cable, rca’s going to my mixer as well as the Ethernet cable. Reinstalled power cable and turned unit on. Now I see the internal hard drive. Then reinstalled all other cables and internal hard drive is visible on 2nd player. Great I thought…. Then turned both players off and then back on. No internal hard drive shows up on either player. Anybody have any clue what can be causing this? Thinking about doing a factory reset as I’m running out of ideas. Any suggestions would be greatly appreciated!
To better assist you and tear down the issue, we need some more information:
- EngineOS Firmware Version installed on all units? SC6000s & X18xx
- EngineDJ Desktop Version? Mac or Windows?
- Manufacturer, Type and Size, Firmware Version of the used built-in drive
- Format used (eg ExFAT, HFS+)?
- Volume label Name
Thanks for circling back to me. Much appreciated!
I factory reset both players and now I see the internal hard drive. I can’t explain why this worked but have purchased a new hard drive just in case. Will monitor going forward.
Hi again
Well, Turned on my system this morning and everything worked fine. Shut everything down and restarted and it happened again. Player does not see the internal hard drive. I will send you the information you requested but think I should try replacing the hard drive and see if that makes a difference and circle back with my results. Thanks again
first check and update the units firmware EngineOS to the latest pls.
The more information you provide, the better we can assist you.
