Can’t adjust screen brightness on New DENON Prime 4

Engine DJ Hardware Standalone Controllers
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1

Hi guys,

I just switched from Pioneer DDJ 1000 to DENON Prime 4 white edition. Thanks to the feedback of fellow redditeers. So far, I am loving the unit. There are a few things here and there, but I have read almost every where that the folks at DENON listen to your requests and implement them in the future update.

Anyways, I can’t seem to adjust the brightness of the screen. No matter what I change it to, low, mid high or max, it stays the same.

I want to reduce the brightness. Any suggestions, if I am missing out on something. Much appreciated.

1 Like
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Hello @ghani119911 Welcome to the forum.

What software do you hve on Your prime 4? Maybe it could need a fresh install?

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As soon as I received the unit, it needed an update, and now it is on version 2.1.1

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Ok, did You tried to reset to factory settings and give it a power off/on after update?

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Bro, I tried as you said. But as you said earlier about fresh install, is there a way to reinstall the software?

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Yes. Download an updater on your computer and use a usb cable. Make a fresh install and check again.

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I re-installed the OS, but still the same. Kindly check below video

Brightness not changing

I have noticed here, that the Brightness of the Jog display is changing, but no effect to the screen.

Help please!

8

@Anthony_DDJ maybe You will have an idea? I never seen this issue before.

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@Anthony_DDJ you have something for me mate?

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Yes also came over from a DDJ1000, got my Prime 4 White less than a week ago and really enjoying it so far. I also have the same problem, I can go into settings and change the brightness of the jog wheels but the screen always stays the same :man_shrugging:

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I hope we find a solution soon bro! I really hope it is not a hardware issue :woozy_face:

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12

I just updated to v2.1.2

Still the same issue persists :frowning:

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I’m on v2.1.1 didn’t know about v2.1.2 Is this update new today?

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Yes it got released today, but it is addressing the dropbox issue!

Screen Shot 2022-02-10 at 8.32.37 PM
Screen Shot 2022-02-10 at 8.32.37 PM2536×1144 168 KB

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Ok thanks will have a look later and update, hope this problem is sorted out soon :sunglasses::+1:

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Hey @ghani119911 Let’s connect in a DM. Probably best to have our Technical Support team take a look. Can you send over your email and phone number?

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I have this same issue on a brand new Prime 4 white…gotta say their quality control is garbage…

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I have searched the entire forum and could not find a single similar issue reported anywhere. Couldn’t even find anything on Reddit or other forums.

Could it be that this issue lies only with the white series?

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Not sure but I’m expecting a brand new unit otherwise if they even mention to take a brand new unit for repair that will be a whole life of not recommending Denon to anyone…Period.

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That’s 3 of us now, all Prime 4 white and all brand new :man_facepalming: @Anthony_DDJ

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