I have just received my Prime Go and having a strange issue.
I press the “on” button.
The unit shows the Engine OS screen and the background LEDs light up
Then the following comes up: [Boot issue - Prime Go]
“Press and hold button to turn on.”
“unit will automatically shut down in x seconds”
The unit shuts down after 5 seconds.
This happens each time I have tried to start it.
Any ideas? Here is a video (link) that displays the issue.
Denon Go - Boot Issue
you must press and hold the power button that appears on the monitor.
lol, I had the same issue. I’ve recorded a video and I was about to post it here… I think this is very confusing UX.
I am glad it wasn’t just me! I felt really stupid afterwards!! Ha.
Don’t feel bad. When I first got my Prime Go, I thought it was broken. I called Denon tech support, and the engineers had to put me on hold till they figured out what I was doing wrong.
The instructions should say
Press and hold --> Here <-- to turn on