I am currently encountering a very curious issue with my current setup using Beatport Link. I have a pair of SC5000’s connected via ethernet cable to an X1800 mixer (typical configuration). The X1800 is then connected directly to an ethernet port on the router with direct access to the internet.
Each SC5000 has wireless disabled so it uses the ethernet connection to access Beatport streaming services. Additionally I have reserved the DHCP addresses on the router for all three devices to ensure they remain static.
At present, when using Beatport Link, one of the decks (the same one every time incidentally) will stop responding to user input. The waveform will freeze, the play pause button will appear to be playing, however there is no audio output. I can change the status of the play pause button, however I cannot scroll through the waveform, nor can I manipulate the track using the jog or transport buttons.
At this juncture, the deck is effectively hung and unresponsive forcing a complete reboot of the unit to restore functionality.
What is interesting is that the other deck will continue to function without any issues whatsoever. It is leading me to believe that I either have a software or potentially hardware related issue with the faulting deck.
I have never had any issue with this deck when loading tracks over the ethernet connection from a source connected to the remote deck.
The issue I have at this point is that due to the instability of the Beatport Link solution on this one SC5000, I am often forced to reboot mid way through a set which in turn breaks the stagelinq connection to SoundSwitch effectively meaning I have to troubleshoot multiple issues at once while attempting to stream!!
I am looking for advice from any other users of Beatport Link…have you experienced similar issues with the service when in a similar configuration to mine…have you managed to resolve them and if so, what was the solution you found most effective?
It is unfortunate, as the streaming platform is really very good when it works, so I would really love to get this stable so I can have some confidence in it when playing live.