Apple Music issue

I updated to 4.3.1 on my Numark Mixstream Pro Go and linked my Apple Music and Soundcloud accounts to my Engine profile. Soundcloud is working fine, but every time I try to load Apple Music I first get a brief flash of the QR code and then nothing. When I tap again I get the error “Apple Music Login Failed. You have been logged out”. I tried downgrading to 4.3.0, but same issue appears, and the issue persisted when I upgraded back to 4.3.1. I can use my Apple Music account in Djay Pro with not issue, but it seems that there’s something preventing login from working on my Mixstream.

I saw that 4.3.1 was an update to potentially address this issue, but it’s still a problem for me and seems that there is no info online or here in the forum to help. The one thought I had was that my Apple Music account is a free add-on with my Verizon account, so perhaps there is a permission issue, but neither Apple nor Verizon see any problems with my account. Has anyone faced the same issue?

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Still dealing with this 3 weeks later, I’ve tried everything to fix. Anyone else face this issue?

Hey @endlesswavs - Can you open up a support ticket here please Support | Engine DJ (Scroll to the bottom of the page and click open support ticket)

Could you please include the serial number of your unit in the report.

Thanks!

Thanks, I had a ticket that was closed without resolution, but just opened it up again (604884). Appreciate the help!

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I have exactly the same issue - has a fix been identified?