Apple Music issue

Engine DJ Hardware Standalone Controllers
1

I updated to 4.3.1 on my Numark Mixstream Pro Go and linked my Apple Music and Soundcloud accounts to my Engine profile. Soundcloud is working fine, but every time I try to load Apple Music I first get a brief flash of the QR code and then nothing. When I tap again I get the error “Apple Music Login Failed. You have been logged out”. I tried downgrading to 4.3.0, but same issue appears, and the issue persisted when I upgraded back to 4.3.1. I can use my Apple Music account in Djay Pro with not issue, but it seems that there’s something preventing login from working on my Mixstream.

I saw that 4.3.1 was an update to potentially address this issue, but it’s still a problem for me and seems that there is no info online or here in the forum to help. The one thought I had was that my Apple Music account is a free add-on with my Verizon account, so perhaps there is a permission issue, but neither Apple nor Verizon see any problems with my account. Has anyone faced the same issue?

2

Still dealing with this 3 weeks later, I’ve tried everything to fix. Anyone else face this issue?

3

Hey @endlesswavs - Can you open up a support ticket here please Support | Engine DJ (Scroll to the bottom of the page and click open support ticket)

Could you please include the serial number of your unit in the report.

Thanks!

4

Thanks, I had a ticket that was closed without resolution, but just opened it up again (604884). Appreciate the help!

5

I have exactly the same issue - has a fix been identified?

7

4.3.2 and still having this problem of it not logging in

8

Same Problem. I tried everything without solving the problem.

9

Seems like this issue is due to Apple Music accounts via cell phone carriers not being compatible…

10

Can you speak more about the cell phone compatibility issue? How was this established?

I have the same thing and will have paid for Apple Music via carrier maybe at some point..

11

Just wanted to close this out… updated to 5.0.1 last night and finally everything works. Apple option appeared when I logged in after the update completed, and worked in the first try. Great work, Denon team!