Hello,
I need help with an Amazon Music Unlimited authentication issue on my Denon DJ SC LIVE 4.
My setup:
Denon DJ SC LIVE 4
Engine OS 5.0.4
Amazon Music Unlimited – Individual plan (UK)
The Amazon Music Unlimited subscription is active and works normally in the Amazon Music app on my phone.
The problem is that Amazon Music is connected to my Engine DJ account and shows as “Connected” under Connected Services, but on the SC LIVE 4, when I try to play any Amazon Music track, I always get:
“Try Amazon Music Unlimited” / “Start your trial”
I have already tried the following:
Confirmed that my Amazon account has an active Amazon Music Unlimited Individual subscription.
Confirmed that the same Amazon account works correctly in the Amazon Music app.
Confirmed that Amazon Music shows as Connected in my Engine DJ account.
Removed the Engine OS authorization from my Amazon account.
Disconnected and reconnected Amazon Music through Engine DJ.
Re-authorized Engine OS with Amazon and received confirmation that the connection was successful.
Logged out/restarted the SC LIVE 4 and logged back into the same Engine DJ Profile.
Confirmed that the SC LIVE 4 is running the latest Engine OS 5.0.4.
Amazon Music appears as a source on the SC LIVE 4, but it still behaves as if I do not have an Unlimited subscription.
The Amazon authorization process sometimes redirects through amzn.com, although my Amazon account and subscription are UK-based.
Could you please check whether there is an issue with the Amazon Music entitlement/authorization associated with my Engine DJ Profile or device?