My first thought, hairline cracks on pcb’s. After @NoiseRiser mentioned that these units reacting slower than others, maybe really a flawed cpu batch or inconsistent memory could be responsible for it. Perhaps it is possible that a malfunctioning or to small dimensioned inbuild power supply causes some of the issues, just a faulty capacitor could be enough. In worst case all comes together. Remember Murphy’s law.
yes both units came out of the same batch, nearly identical serialz ending - 3436 & - 3446
true, several issues are identical some differ
We had luckily spare units around. At one gig we had to exchange with the DJM900NXS2 of our rental partner, next night we were forced to place the full Pioneer rig from the rental beside the two SC5000m, increasing the event costs (kindly asked, who will replace such higher costs?). In December at a secret Video shot, we tried to perform with the Setup (before it was returned) but it was a hopeless endeavor. Hangin’ / self reseting units no Artist can handle or perform. We had to switch to the club owned non-Denon stuff.
Great News? For me, it’s very sad news if a less than 10 day old X1800 must be replaced after a few hours of light use with a new one due to the holy bunch of delivered issues. Maybe a sign of bad Quality Control, before units are shipped. I didn’ t list all the errors regarding the X1800 in this post cause Denon already signaled to swap the X1800. But there were so many issues that these crappy unit was fully useless to us. It makes me sick, when new units have to be serviced after one slightly use, have to be send back and are far away to use for a longer time period over 4 month. Not understandable at all is that devices such as the X1800 are still delivered with issues that have long been well known as factory production errors, but obviously still have not been fixed in factory commodity production. Some x1800 owners reported to having received an X1850 as a replacement for their faulty X1800 unit, so we asked DenonDJ to do the same (if necessary with a small paid surcharge). This was refused. Frankly, does DenonDJ accept approvingly that Artists have to deal with faulty equipment on public stages?
We need reliable, solid units to trust in, that simply work. Not stupid words for things that should be taken for granted in this pro price range.
To resume, here are our “Great News” of turnaround times in short:
Bought several setups:
- Setup one: Mixer X1800 was Dead on Arrival, Unit send back directly - replacement took over five months. We had to rent a spare mixer to compensate
- Setup two: Mixer sold, seems to work, both SC5000m’s are still originally packed (sale items // emergency backup stock)
- Setup three: All three units crappy since Delivery in November, Not solved yet, X1800 will be swapped, both SC5000m are part of this thread discussion, turnaround time already >4 month