# \#support **URL:** https://community.enginedj.com/tag/support/76.md [Latest](https://community.enginedj.com/latest.md) · [Categories](https://community.enginedj.com/categories.md) · [Tags](https://community.enginedj.com/tags.md) --- ## [Guide: How to replace/repair Volume/Line Faders X1800 and X1850](https://community.enginedj.com/t/guide-how-to-replace-repair-volume-line-faders-x1800-and-x1850/56962)
**Author:** [@Mileon](https://community.enginedj.com/u/Mileon)\ **Replies:** 16\ **Last updated:** [October 3, 2026, 11:45am UTC](https://community.enginedj.com/t/guide-how-to-replace-repair-volume-line-faders-x1800-and-x1850/56962 "2026-10-03T11:45:05Z")
This is more like a slim guide for people looking for an idea what they have to expect. Not every screw, cable or step i did is here documented (did the pictures mostly for own reference), but its mostly obvious what you… --- ## [Feature Request / Bug: Implement "Force Overwrite Cue Points/Grids" on Rekordbox XML Re-Import](https://community.enginedj.com/t/feature-request-bug-implement-force-overwrite-cue-points-grids-on-rekordbox-xml-re-import/70422)
**Author:** [@kkkranium](https://community.enginedj.com/u/kkkranium)\ **Replies:** 0\ **Last updated:** [August 18, 2026, 5:17am UTC](https://community.enginedj.com/t/feature-request-bug-implement-force-overwrite-cue-points-grids-on-rekordbox-xml-re-import/70422 "2026-08-18T05:17:18Z")
I use a hybrid preparation workflow: analyzing and setting initial grids/cues in Rekordbox, importing via the Rekordbox XML tab into Engine DJ Desktop, and performing on standalone Engine OS hardware (Denon DJ SC Live 4)… --- ## [We're all beta testers](https://community.enginedj.com/t/were-all-beta-testers/69205)
**Author:** [@Rene\_Krause](https://community.enginedj.com/u/Rene_Krause)\ **Replies:** 52\ **Last updated:** [June 18, 2026, 6:40pm UTC](https://community.enginedj.com/t/were-all-beta-testers/69205 "2026-06-18T18:40:23Z")
This much-hyped update to 5.0.0 or 5.0.1 tells me just one thing. If we’re going to mix regular users and Prime users here, then please include all inMusik users. What really saddens me is the ever-present fact that we… --- ## [Help to Sync with Engine](https://community.enginedj.com/t/help-to-sync-with-engine/51501)
**Author:** [@FREDERICO\_ELIAS](https://community.enginedj.com/u/FREDERICO_ELIAS)\ **Replies:** 5\ **Last updated:** [March 10, 2026, 1:47pm UTC](https://community.enginedj.com/t/help-to-sync-with-engine/51501 "2026-03-10T13:47:03Z")
Hello everyone, I would like some help to definitively learn how to use the dj engine’s sync function, I will describe the steps below, remembering that my entire library is on external drives (SSD’s): Step 1: I turn on… --- ## [Repairs Denon SC-6000 Prime Cue Button](https://community.enginedj.com/t/repairs-denon-sc-6000-prime-cue-button/62951)
**Author:** [@paintlaurent](https://community.enginedj.com/u/paintlaurent)\ **Replies:** 7\ **Last updated:** [August 12, 2025, 4:18pm UTC](https://community.enginedj.com/t/repairs-denon-sc-6000-prime-cue-button/62951 "2025-08-12T16:18:30Z")
A friend of mine got a little smash happy with the cue button and now it pops up when you press on the left edge. See the attached video. Has anyone experienced this before? Is it a common issue? Is it easily fixed? I’v… --- ## [Prime 4 decks stopped working after updating](https://community.enginedj.com/t/prime-4-decks-stopped-working-after-updating/62480)
**Author:** [@camsnow](https://community.enginedj.com/u/camsnow)\ **Replies:** 4\ **Last updated:** [March 24, 2025, 9:31am UTC](https://community.enginedj.com/t/prime-4-decks-stopped-working-after-updating/62480 "2025-03-24T09:31:12Z")
So, I updated my prime 4 to 4.2, and immediately after rebooting, my left deck stopped working and the right one started glitching. I checked the vinyl mode, didn’t change anything. It registers my touch on the platter, … --- ## [Why does Time Remain button toggles both sides (L&R) instead of just that screen?](https://community.enginedj.com/t/why-does-time-remain-button-toggles-both-sides-l-r-instead-of-just-that-screen/59820)
**Author:** [@marvin\_mattos](https://community.enginedj.com/u/marvin_mattos)\ **Replies:** 5\ **Last updated:** [November 8, 2024, 12:29am UTC](https://community.enginedj.com/t/why-does-time-remain-button-toggles-both-sides-l-r-instead-of-just-that-screen/59820 "2024-11-08T00:29:24Z")
New update, old issue: Why does Time Remain button toggles both sides (L&R) instead of just that screen? You built two buttons so why doesn’t it toggle each screen INDIVIDUALLY? Is it a setting that I miss or this is a … --- ## [Problem in FX 1 (Prime 4) Engine Version 3.4.0](https://community.enginedj.com/t/problem-in-fx-1-prime-4-engine-version-3-4-0/55464)
**Author:** [@FREDERICO\_ELIAS](https://community.enginedj.com/u/FREDERICO_ELIAS)\ **Replies:** 0\ **Last updated:** [March 25, 2024, 12:22pm UTC](https://community.enginedj.com/t/problem-in-fx-1-prime-4-engine-version-3-4-0/55464 "2024-03-25T12:22:20Z")
This weekend, I came across a problem on my P4, after updating to version 3.4.0, no effects worked in the FX 1 panel, even if I selected FX 2 on channels 3 and 1 the effects were not played, I wasn’t able to record the p… --- ## [Copy the "Engine Library" File](https://community.enginedj.com/t/copy-the-engine-library-file/54333)
**Author:** [@FREDERICO\_ELIAS](https://community.enginedj.com/u/FREDERICO_ELIAS)\ **Replies:** 5\ **Last updated:** [February 5, 2024, 5:07pm UTC](https://community.enginedj.com/t/copy-the-engine-library-file/54333 "2024-02-05T17:07:11Z")
I would like to clarify a question, my internal SSD collection of my PRIME 4 is organized, with all my markings and creations, if I connect it to the notebook, copy the “engine library” file and paste it in the “my music… --- ## [How to open up a Prime Go?](https://community.enginedj.com/t/how-to-open-up-a-prime-go/44410)
**Author:** [@Casezilla](https://community.enginedj.com/u/Casezilla)\ **Replies:** 4\ **Last updated:** [November 21, 2023, 11:00am UTC](https://community.enginedj.com/t/how-to-open-up-a-prime-go/44410 "2023-11-21T11:00:05Z")
The clip that holds one of the platters down on my Prime Go fell off, such that whenever the controller is inverted (like in transport) the platter slides out. More of an annoyance than anything as it still functions jus… --- ## [Stems free, very easy for all](https://community.enginedj.com/t/stems-free-very-easy-for-all/52680)
**Author:** [@Daniele\_Li\_Bassi](https://community.enginedj.com/u/Daniele_Li_Bassi)\ **Replies:** 4\ **Last updated:** [November 11, 2023, 10:37am UTC](https://community.enginedj.com/t/stems-free-very-easy-for-all/52680 "2023-11-11T10:37:42Z")
It would be useful to use Stems prepared on PC (for smaller machines). Like Nuostems for Traktor, it costs nothing just to insert the reading of a new format --- ## [Prime Go Browse knob faulty](https://community.enginedj.com/t/prime-go-browse-knob-faulty/52593)
**Author:** [@James\_Piquette](https://community.enginedj.com/u/James_Piquette)\ **Replies:** 3\ **Last updated:** [November 7, 2023, 1:07pm UTC](https://community.enginedj.com/t/prime-go-browse-knob-faulty/52593 "2023-11-07T13:07:28Z")
Hello Engine community. I seem to have an issue with my browse knob in the center of the Prime go. It seems to be over sensitive. If I am very careful and gentle it will move up or down the browse list by 1 song at a tim… --- ## [Musical instrument insurance](https://community.enginedj.com/t/musical-instrument-insurance/51511)
**Author:** [@STU-C](https://community.enginedj.com/u/STU-C)\ **Replies:** 12\ **Last updated:** [September 22, 2023, 10:18am UTC](https://community.enginedj.com/t/musical-instrument-insurance/51511 "2023-09-22T10:18:32Z")
With the large influx of threads centred around faulty devices and support/repair costs, i thought it would be a good idea to create a thread about musical insurance. Who has their gear insured? If not, why not? If so, … --- ## [TraktorPro support](https://community.enginedj.com/t/traktorpro-support/49972)
**Author:** [@Bruce\_Banner](https://community.enginedj.com/u/Bruce_Banner)\ **Replies:** 0\ **Last updated:** [July 21, 2023, 2:25pm UTC](https://community.enginedj.com/t/traktorpro-support/49972 "2023-07-21T14:25:22Z")
Hello everyone. I have a question. Can’t you finally get the LC6000 to work properly with Traktor? I have 2 LC6000 and use them with Traktor. I have the mapping and can control all decks. But at the moment only HotCues… --- ## [Parts for prime 4](https://community.enginedj.com/t/parts-for-prime-4/49395)
**Author:** [@djkeshav](https://community.enginedj.com/u/djkeshav)\ **Replies:** 5\ **Last updated:** [June 29, 2023, 10:57am UTC](https://community.enginedj.com/t/parts-for-prime-4/49395 "2023-06-29T10:57:29Z")
hello community i need to change the sound card gor my unit where to get the parts pls --- ## [Prime 4 keeps crashing, could use advice to maybe flash the device](https://community.enginedj.com/t/prime-4-keeps-crashing-could-use-advice-to-maybe-flash-the-device/46267)
**Author:** [@deepyup](https://community.enginedj.com/u/deepyup)\ **Replies:** 10\ **Last updated:** [February 23, 2023, 6:49pm UTC](https://community.enginedj.com/t/prime-4-keeps-crashing-could-use-advice-to-maybe-flash-the-device/46267 "2023-02-23T18:49:05Z")
Hi guys, first post here. So I bought my unit mid 2022. In the beginng it “only” crashed about once every 10 hours, wich of course is still absolutely unacceptable. Since it showed me the error messages “no source drive… --- ## [SC6000 « updating » message](https://community.enginedj.com/t/sc6000-updating-message/46308)
**Author:** [@David\_Beaudoin](https://community.enginedj.com/u/David_Beaudoin)\ **Replies:** 6\ **Last updated:** [February 17, 2023, 5:41pm UTC](https://community.enginedj.com/t/sc6000-updating-message/46308 "2023-02-17T17:41:23Z")
I need answers here please. My last gig, I could not play with my SC6000. The one deck with the SSD 1TB would update fine in about 2 min. I started both decks an hour before playing. I made sure the second deck would als… --- ## [Denon Prime Go CAR ADAPTER / CHARGER](https://community.enginedj.com/t/denon-prime-go-car-adapter-charger/29295)
**Author:** [@WallyDelux](https://community.enginedj.com/u/WallyDelux)\ **Replies:** 13\ **Last updated:** [October 31, 2022, 2:49pm UTC](https://community.enginedj.com/t/denon-prime-go-car-adapter-charger/29295 "2022-10-31T14:49:42Z")
Hi All, The prime GO is a real “on the road” dj set. I think some DJ’s would like to have a CAR Charger/apater. The original adapter has a capacity of 3.42A at 19 Volt I found this car-laptop adapter (19V / 4.74A): … --- ## [How to downgrade to version 2.2.2 in Prime 4](https://community.enginedj.com/t/how-to-downgrade-to-version-2-2-2-in-prime-4/43858)
**Author:** [@alessandro\_Andrade](https://community.enginedj.com/u/alessandro_Andrade)\ **Replies:** 2\ **Last updated:** [August 26, 2022, 10:06am UTC](https://community.enginedj.com/t/how-to-downgrade-to-version-2-2-2-in-prime-4/43858 "2022-08-26T10:06:13Z")
I have problems with version 2.3 I need to return to 2.2.2 --- ## [Support Tickets Broken](https://community.enginedj.com/t/support-tickets-broken/43731)
**Author:** [@DJChil](https://community.enginedj.com/u/DJChil)\ **Replies:** 1\ **Last updated:** [August 17, 2022, 8:30am UTC](https://community.enginedj.com/t/support-tickets-broken/43731 "2022-08-17T08:30:45Z")
Support seems to have been broken for weeks. I’ve seen lots of comments with - can’t raise a support ticket. anyone know the fix? --- ## [DNS3700 and Mixvibes Cross DJ 4](https://community.enginedj.com/t/dns3700-and-mixvibes-cross-dj-4/42527)
**Author:** [@Bar\_Bryzze](https://community.enginedj.com/u/Bar_Bryzze)\ **Replies:** 3\ **Last updated:** [June 1, 2022, 8:28pm UTC](https://community.enginedj.com/t/dns3700-and-mixvibes-cross-dj-4/42527 "2022-06-01T20:28:22Z")
Still trying to get my dns3700 to work outside VDJ. Does anyone have experience using Mixvibes Cross/Cross DJ 4? the DNS3700 is in their supported hardware list so maybe someone here can tell me more before I dive into i… --- ## [Largest thumb drive for 3700s? Also is there a way to link hard drives; and more questions](https://community.enginedj.com/t/largest-thumb-drive-for-3700s-also-is-there-a-way-to-link-hard-drives-and-more-questions/27335)
**Author:** [@djak24k](https://community.enginedj.com/u/djak24k)\ **Replies:** 8\ **Last updated:** [April 25, 2022, 7:14pm UTC](https://community.enginedj.com/t/largest-thumb-drive-for-3700s-also-is-there-a-way-to-link-hard-drives-and-more-questions/27335 "2022-04-25T19:14:17Z")
1 Largest thumb drive for 3700s? 8 16gb SanDisk sticks just isnt working anymore., I tried using the serato DJ with a Roland product and just can’t get down that way. Also is there a way to link hard drives? Say, 1 50gb… --- ## [DENON DJ Support - still existing and operating?](https://community.enginedj.com/t/denon-dj-support-still-existing-and-operating/39189)
**Author:** [@Aquadics](https://community.enginedj.com/u/Aquadics)\ **Replies:** 18\ **Last updated:** [January 26, 2022, 2:23pm UTC](https://community.enginedj.com/t/denon-dj-support-still-existing-and-operating/39189 "2022-01-26T14:23:05Z")
Is it only me or is there a general problem. For all my carefully filled support requests (I have attached all and everything what was requested), and in the meanwhile I filled around 5 I never got an answer. The only th… --- ## [Sync Manager](https://community.enginedj.com/t/sync-manager/36925)
**Author:** [@EssexDJ](https://community.enginedj.com/u/EssexDJ)\ **Replies:** 6\ **Last updated:** [November 16, 2021, 3:13pm UTC](https://community.enginedj.com/t/sync-manager/36925 "2021-11-16T15:13:45Z")
Hi Can anyon explain to me why Sync Manager needs to re sync existing playlist everytime I add a new folder? I’m currently importing my large database for the first time, as Engine DJ couldn’t cope with Syncing it all … --- ## [Wow, my SC6000 just died.....or, at least I think it's dead anyway](https://community.enginedj.com/t/wow-my-sc6000-just-died-or-at-least-i-think-its-dead-anyway/36182)
**Author:** [@blackavenger](https://community.enginedj.com/u/blackavenger)\ **Replies:** 9\ **Last updated:** [November 11, 2021, 12:34pm UTC](https://community.enginedj.com/t/wow-my-sc6000-just-died-or-at-least-i-think-its-dead-anyway/36182 "2021-11-11T12:34:18Z")
So, a couple days ago I was playing for about 2 hours at home. Everything was operating flawlessly. My dumbass forgot to shut the players down prior to powering off my power conditioners (where ALL of my gear is plugged … --- ## [Tidal, soundcloud and beatport all not working with 1.6.1 or 1.6.2 firmware](https://community.enginedj.com/t/tidal-soundcloud-and-beatport-all-not-working-with-1-6-1-or-1-6-2-firmware/32233)
**Author:** [@mrheppe](https://community.enginedj.com/u/mrheppe)\ **Replies:** 0\ **Last updated:** [May 11, 2021, 10:29pm UTC](https://community.enginedj.com/t/tidal-soundcloud-and-beatport-all-not-working-with-1-6-1-or-1-6-2-firmware/32233 "2021-05-11T22:29:29Z")
Anyone else have the problem that Tidal, beatport and soundcloud will not connect after upgrading firmware… i upgraded from 1.5.2 and now it wont connect, wifi is good and strong. I was lucky enough to find a mac insta… --- ## [Sync icon?](https://community.enginedj.com/t/sync-icon/36281)
**Author:** [@K9INE](https://community.enginedj.com/u/K9INE)\ **Replies:** 4\ **Last updated:** [October 19, 2021, 9:22pm UTC](https://community.enginedj.com/t/sync-icon/36281 "2021-10-19T21:22:57Z")
I’m sure this been brought up before, sorry… about an hour in my set this sync icon appears on my players? I don’t use the sync button sooo why did this just magically appear? --- ## [Missing tracks and empty playlists after upgrading to 2.0](https://community.enginedj.com/t/missing-tracks-and-empty-playlists-after-upgrading-to-2-0/35504)
**Author:** [@amlandaeta](https://community.enginedj.com/u/amlandaeta)\ **Replies:** 4\ **Last updated:** [October 7, 2021, 2:27am UTC](https://community.enginedj.com/t/missing-tracks-and-empty-playlists-after-upgrading-to-2-0/35504 "2021-10-07T02:27:40Z")
My Prime4 and my Prime Go both were in Engine Prime version 1.6.1 My entire music library is located on a 1TB SSD inside the prime 4 and I also have a copy of this Database (ver 1.6.1) on a 1TB SD Card for my Prime Go. T… --- ## [Does Denon answer support questions during Covid?](https://community.enginedj.com/t/does-denon-answer-support-questions-during-covid/29399)
**Author:** [@erhan](https://community.enginedj.com/u/erhan)\ **Replies:** 9\ **Last updated:** [February 4, 2021, 3:45pm UTC](https://community.enginedj.com/t/does-denon-answer-support-questions-during-covid/29399 "2021-02-04T15:45:53Z")
Hello everyone, I want to know about your experience with Denon Support. I wrote them a support ticket a half year ago, receive a confirmation by mail but never received a response. Furthermore, I have created a topic h… --- ## [Stripped Screws on S3700 platter! Please help](https://community.enginedj.com/t/stripped-screws-on-s3700-platter-please-help/27649)
**Author:** [@djak24k](https://community.enginedj.com/u/djak24k)\ **Replies:** 0\ **Last updated:** [November 21, 2020, 4:51am UTC](https://community.enginedj.com/t/stripped-screws-on-s3700-platter-please-help/27649 "2020-11-21T04:51:15Z")
I’ve made a post here and not only can I edit (or am not familir with the page) I can’t reply. anti-auto bumnp i understand! Here is the post. with a little edit: First of all these are my babies and I’ve had them for… [Next page](https://community.enginedj.com/tag/support/76.md?match_all_tags=true&page=1&tags%5B%5D=support)