# Using prime 4 with serato
**URL:** https://community.enginedj.com/t/using-prime-4-with-serato/24750
**Category:** Standalone Controllers
**Tags:** engine-os, prime4
**Created:** [August 8, 2020, 8:28am UTC](https://community.enginedj.com/t/using-prime-4-with-serato/24750 "2020-08-08T08:28:03Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@19roby](https://community.enginedj.com/u/19roby)
#### Post date: [August 8, 2020, 8:28am UTC](https://community.enginedj.com/t/using-prime-4-with-serato/24750/1 "2020-08-08T08:28:03Z")
Hello! I have recently observed a ‘problem’ with my Prime 4. Every time I want to connevt it to my computer with serato it freezes, besides the fact that it takes like a minute or two to connect. I have a decent computer with mid gen components so that should not be a problem I presume. After the controller connects I cannot use it like a controller, like it won’t work in the computer (i cant use the mixer, the jogwheels, the pads)
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### Author:  [@PKtheDJ](https://community.enginedj.com/u/PKtheDJ)
#### Post date: [August 8, 2020, 8:45am UTC](https://community.enginedj.com/t/using-prime-4-with-serato/24750/2 "2020-08-08T08:45:44Z")
Details please. Are you using Mac or PC? Spec? Operating system? What version of Serato are you using?
You say the Prime 4 connects. Do you see the Serato interface on the Prime 4 screen?
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### Author:  [@19roby](https://community.enginedj.com/u/19roby)
#### Post date: [August 8, 2020, 9:54am UTC](https://community.enginedj.com/t/using-prime-4-with-serato/24750/3 "2020-08-08T09:54:36Z")
I am using a laptop with intel core i7- 2650k, nvvidia gtx460 2gb, ssd 256, windows 10 64bit. I am using serato dj pro with the last version of it, and yes I can see the serato interface, but I cant use the mixer and the decks.
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### Author:  [@PKtheDJ](https://community.enginedj.com/u/PKtheDJ)
#### Post date: [August 8, 2020, 10:04am UTC](https://community.enginedj.com/t/using-prime-4-with-serato/24750/4 "2020-08-08T10:04:02Z")
How do you know that “it freezes”? You say you “can’t use” the Prime 4 - so when the Serato interface comes up on the Prime 4 screen, you can’t scroll tracks or loads tracks?
Is Serato still funtional directly on the computer (i.e. can you browse, load etc)?
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### Author:  [@19roby](https://community.enginedj.com/u/19roby)
#### Post date: [August 8, 2020, 10:50am UTC](https://community.enginedj.com/t/using-prime-4-with-serato/24750/5 "2020-08-08T10:50:21Z")
If I connect it to serato dj pro it should be working, like I should be mixing, but I cant because I cant load tracks from prime 4, and either use the other features (filtsrs, effects, jogwheels, and such). what might cause the problem? If you want I can make a video and attach it here 🙂
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### Author:  [@Jetsound](https://community.enginedj.com/u/Jetsound)
#### Post date: [August 8, 2020, 11:07am UTC](https://community.enginedj.com/t/using-prime-4-with-serato/24750/6 "2020-08-08T11:07:17Z")
I’d try the prime 4 on a different computer, different USB ports, different usb leads, no hubs, no other hardware attached
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### Author:  [@PKtheDJ](https://community.enginedj.com/u/PKtheDJ)
#### Post date: [August 8, 2020, 11:08am UTC](https://community.enginedj.com/t/using-prime-4-with-serato/24750/7 "2020-08-08T11:08:43Z")
Yes I know it’s not working. You said that already. You need to provide DETAILS.
It doesn’t help that you’re not answering the questions.
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### Author:  [@19roby](https://community.enginedj.com/u/19roby)
#### Post date: [September 14, 2020, 7:38pm UTC](https://community.enginedj.com/t/using-prime-4-with-serato/24750/8 "2020-09-14T19:38:34Z")
[![]( " - YouTube") ](https://www.youtube.com/watch?v=iBPuKfJGWMI)
access this youtube link because I posted an unlisted video that shows my problem. Watch that to see if you can find any solutions 🙂 Thanks anyway for the help and opinions
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### Author:  [@Hobsini](https://community.enginedj.com/u/Hobsini)
#### Post date: [September 14, 2020, 9:28pm UTC](https://community.enginedj.com/t/using-prime-4-with-serato/24750/9 "2020-09-14T21:28:41Z")
You need to install the Windows driver - download from Denon website. Have you done that?
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### Author:  [@19roby](https://community.enginedj.com/u/19roby)
#### Post date: [September 15, 2020, 5:11pm UTC](https://community.enginedj.com/t/using-prime-4-with-serato/24750/10 "2020-09-15T17:11:51Z")
could you give me a link please ?
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### Author:  [@DNAGoa](https://community.enginedj.com/u/DNAGoa)
#### Post date: [September 16, 2020, 9:01pm UTC](https://community.enginedj.com/t/using-prime-4-with-serato/24750/11 "2020-09-16T21:01:19Z")
Here you go mate and have super fun with the Hardware and be creative ❤
Driver to Windows [https://cdn.inmusicbrands.com/denondj/Prime4/Install-Denon-DJ-PRIME-4-1\_0\_2.exe](https://cdn.inmusicbrands.com/denondj/Prime4/Install-Denon-DJ-PRIME-4-1_0_2.exe) and here is the manual for it [https://serato.com/downloads/files/148897/Denon+DJ+Prime+4+Serato+DJ+Pro+Quick+Start+Guide.pdf](https://serato.com/downloads/files/148897/Denon+DJ+Prime+4+Serato+DJ+Pro+Quick+Start+Guide.pdf)