Turn On/Off

hi! I have a problem with my Denon Prime 4, because I’m can’t turn On my Prime 4! I don’t know what happened! Maybe I’m connected not original power cable. This is can be problem or not?

What happens if you press and hold the power button?

It is not a magic power cable, but standard IEC. If it where a power issue, it would be the chassis power part on the Prime4 side.

Hi @Panjaba, thanks for posting. Sorry to hear about your PRIME 4, I’d like to ask a few questions before we come to a solution:

-Did the unit ever power on or did this just start happening?

-Have you tried a different IEC cable and/or different outlet?

With this information, we’ll be able to support you further.

Como solucionaste el problema ??