Sc6000 problem

Pitbull · October 9, 2020, 8:13pm

Sc6000 when track is loaded it automatically starts skipping and repeating the first few seconds of track , firmware us up to date ,player just removed from box ,I’ve tried different tracks and still the same problem ,any suggestions

SirReal · October 9, 2020, 9:10pm

Have you removed any protective film from the platter and NOT touched the platter during boot up?

Pitbull · October 9, 2020, 9:12pm

Yes the film was removed before first startup ,platter was not touched during boot up

SirReal · October 9, 2020, 9:17pm

Can you post a video? Could it be a sticky or intermittent cue button?

S_Anderson · October 9, 2020, 9:47pm

I’d try different brand and speed of usb pen drive

Altyfc · October 10, 2020, 1:57pm

Hello I have this exact issue it is replicated on beatport tracks and on usb mode . Please can anyone help ? Connected to WiFi and all up to date

Pitbull · October 10, 2020, 3:48pm

Mine is exactly the same but won’t stop just keeps repeating ,I’m trying to upload vid but saying too large a file ,the other player is fine ,I’m using Kingston data. Traveler high speed 3.0 usb stick ,works fine in other player ,I have tried different usbs problem still persists

Altyfc · October 10, 2020, 4:09pm

Hi I believe this to be a playback issue as it’s the same issue with a downloaded track from beatport pro or the usb I am using which I have never had an issue with previously .

I have contacted the place of purchase today as well

Let’s hope some one from Denon can help on here

Worth noting as well once this occurs I have to eject the media as it won’t stop . It’s the same on output A or B and I have also disconnected all leads etc and the issue persists

Altyfc · October 10, 2020, 4:10pm

Pitbull have you got 2 players and is one ok but not the other ? I only have 1

Pitbull · October 10, 2020, 4:15pm

Yes 2 players one is ok

Altyfc · October 10, 2020, 4:15pm

Thanks really frustrated with this was looking forward to having a play on it

Pitbull · October 10, 2020, 4:17pm

Altyfc · October 10, 2020, 4:20pm

It’s odd as I thought it could be the software update but if one is ok and the other isn’t it could be a hardware issue ? Mine does this occasionally as well . I’ve turned it off for now as I have done all I can personally to resolve it . It’s beyond me sadly.

Pitbull · October 10, 2020, 4:20pm

Yes very frustrating indeed ,I have the prime go and one sc6000 with x1850 so I’ve something to play on but would like this problem resolved

Altyfc · October 10, 2020, 4:22pm

Absolutely they are not cheap and it’s unusable

Pitbull · October 10, 2020, 4:24pm

I had same problem on right hand side deck of prime go,but was resolved by turning off and back on again ,awesome peice of kit if it worked as I should

Reese · October 10, 2020, 4:50pm

I think we on the forum can do so much in this case. Please return the unit to the retailer to get it exchanged.

Altyfc · October 10, 2020, 5:03pm

Thanks Reese I have emailed the supplier and will take this approach with them . The question is do I get another or just walk away as it appears from other threads it is not a unique issue . Really quite sad as on paper the player is awesome and the reviews on you tube are favourable as well

Lukas-We · October 10, 2020, 5:05pm

The player is in real use same awesome as on paper. Try to get it exchanged as soon as possible.