# Prime Go Browse knob faulty
**URL:** https://community.enginedj.com/t/prime-go-browse-knob-faulty/52593
**Category:** Standalone Controllers
**Tags:** primego, prime-go, issues, hardware-issue, support
**Created:** [November 6, 2023, 3:34pm UTC](https://community.enginedj.com/t/prime-go-browse-knob-faulty/52593 "2023-11-06T15:34:28Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@James\_Piquette](https://community.enginedj.com/u/James_Piquette)
#### Post date: [November 6, 2023, 3:34pm UTC](https://community.enginedj.com/t/prime-go-browse-knob-faulty/52593/1 "2023-11-06T15:34:28Z")
Hello Engine community. I seem to have an issue with my browse knob in the center of the Prime go. It seems to be over sensitive. If I am very careful and gentle it will move up or down the browse list by 1 song at a time… Other times it seems to jump like 8 songs up or down and makes it difficult to navigate the playlists I have… I haven’t seen this problem on my SC5000s… So I’m wondering if maybe the knob sensor is a little faulty? How does one go about servicing this in Canada normally?
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### Author:  [@MrWilks](https://community.enginedj.com/u/MrWilks)
#### Post date: [November 7, 2023, 12:51am UTC](https://community.enginedj.com/t/prime-go-browse-knob-faulty/52593/2 "2023-11-07T00:51:07Z")
Hey @James_Piquette
If you hit support up they can advise on the next steps for a repair. It sounds like the encoder is misbehaving.
Scroll to the bottom of this page and open a support ticket: [Support | Engine DJ](https://enginedj.com/support)
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### Author:  [@SlayForMoney](https://community.enginedj.com/u/SlayForMoney)
#### Post date: [November 7, 2023, 8:36am UTC](https://community.enginedj.com/t/prime-go-browse-knob-faulty/52593/3 "2023-11-07T08:36:08Z")
Are you using it as a controller with DJ software or standalone? If standalone, MrWilks is correct and it’s a hardware problem. A blast of compressed air might help, before you go the servicing route.
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### Author:  [@James\_Piquette](https://community.enginedj.com/u/James_Piquette)
#### Post date: [November 7, 2023, 1:07pm UTC](https://community.enginedj.com/t/prime-go-browse-knob-faulty/52593/4 "2023-11-07T13:07:28Z")
Yeah in standalone mode. I will reach out to support. Thanks guys
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### Author:  [@system](https://community.enginedj.com/u/system)
#### Post date: [November 8, 2023, 1:07pm UTC](https://community.enginedj.com/t/prime-go-browse-knob-faulty/52593/5 "2023-11-08T13:07:41Z")
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