Denon Prime 4+ freezing / unresponsiveness during Beatport playback (Engine DJ v5.0.x)
Hello everyone, i am wondering if someone could please help. I have owned the Denon Prime 4+ for the better part of three years and have recently encountered this issue.
I am looking for assistance with a recurring issue on my Denon Prime 4+, which has emerged since updating to Engine DJ 5.0 (specifically around v5.0.3 or v5.0.4).
After approximately 2 to 3 hours of continuous use, the unit experiences random Beatport timeouts, which cause the hardware to become unresponsive. When this occurs:
- The Play button stops functioning, even for tracks stored on local media.
- Holding the Cue button plays the track, but standard deck controls remain non-functional.
- A full system restart temporary resolves the issue, which is problematic during live sessions.
Troubleshooting attempted:
- About 3–4 weeks ago, I signed out of Beatport and cleared all local data (which unfortunately reset saved hot cues and waveform data for Beatport tracks).
- While this temporarily seemed to fix it, the issue recurred today roughly 3 hours into a live stream set.
Is the Engine DJ team aware of this bug, and is a permanent fix or workaround currently available? Prior to the 5.0 update, I had no issues with this unit.
Any insights or suggestions would be greatly appreciated. Thanks in advance!