This is your third post about your issue. This one will also be closed as such by me “forum moderator”. You already started a topic here: Saltos de ondas en Sc live 4
This is a community driven forum. Other members might respond, if they would be able to help you.
There are some community members like @PKtheDJ who are VDJ experts. So be patient, help could be on the way.
If you seek official support for the product Support | Engine DJ is the best way or maybe VirtualDJ support.