Mixstream pro

My mixstream pro is stuck on this screen doesnt matter if i press the restart or update it still wont do anything.

It looks like u have to reflash the player via USB/SD. Try to update it to the latest version. https://imb-cicd-public.s3.amazonaws.com/Engine/2.4.0/Release/EOS/6f6df08a38/MIXSTREAMPRO-2.4.0-Update.img

need to go to the support chat and ask for the file to Delete the credentials had the same problem with the prime 4

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Nice Mixstream Pro + Standalone Streaming DJ Controller with Amazon Music