# Lack of support

**URL:** <https://community.enginedj.com/t/lack-of-support/71181>\
**Category:** SoundSwitch\
**Created:** [October 8, 2026, 1:22am UTC](https://community.enginedj.com/t/lack-of-support/71181 "2026-10-08T01:22:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Disco\_Joe](https://community.enginedj.com/letter_avatar_proxy/v4/letter/d/a183cd/32.png) [@Disco\_Joe](https://community.enginedj.com/u/Disco_Joe)\
**Post date:** [October 8, 2026, 1:22am UTC](https://community.enginedj.com/t/lack-of-support/71181/1 "2026-10-08T01:22:37Z")

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Hi, Is there any way to TALK to anyone at Soundswitch? I have used it since 2023 on a perpetual license. Just recently I tried to log in and it said I needed to activate my license (for some reason) I says that I suddenly have no license associated with my account. Yes I did merge my Denon account with the Soundswitch one a while back. I have tried to resolve this the normal way through the support portal but I keep getting the run-around with the useless AI. That was 3 days ago going on 4.

I am at my wits end…

HELP!

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**Author:** ![Liam](https://community.enginedj.com/user_avatar/community.enginedj.com/liam/32/14362_2.png) [@Liam](https://community.enginedj.com/u/Liam)\
**Post date:** [October 26, 2026, 5:11am UTC](https://community.enginedj.com/t/lack-of-support/71181/2 "2026-10-26T05:11:27Z")

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Hey @Disco_Joe

My apologies for the delay in getting back to you regarding this. I just want to confirm, have you had a response from our support team about this issue? Please let me know, as I can help you with this if it’s still required.