Installing 1.6.1

Legacy Products Engine PRIME
1

Hi

Newby here :slight_smile: Im having trouble installing the 1.6.1 version. My PC setup is

Windows 10 Home 64bit 64mb RAM i7 10800k 4.2Ghz 2070 Super 8gb ddr5

i have tried the numerous offerings in other threads but nothing is working as yet?

  • Things i have tried:
  • run as Administrator
  • Turning on windows Installer in services
  • turning off Windows Defender for all profiles
  • UAC is already turned off
  • DirectX version is 12
  • running in compatability mode

Still get the error ‘undefined error 0xfffffff7’ I looked in the log and this is the last line before it fails-

[3EBC:5510][2021-06-29T11:47:12]i301: Applying execute package: Microsoft_DirectX, action: Install, path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\Microsoft DirectX, arguments: ‘“C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\Microsoft DirectX” /silent’ [3EBC:5510][2021-06-29T11:47:16]e000: Error 0xfffffff7: Process returned error: 0xfffffff7 [3EBC:5510][2021-06-29T11:47:16]e000: Error 0xfffffff7: Failed to execute EXE package. [0D14:367C][2021-06-29T11:47:16]e000: Error 0xfffffff7: Failed to configure per-machine EXE package. [0D14:367C][2021-06-29T11:47:16]i319: Applied execute package: Microsoft_DirectX, result: 0xfffffff7, restart: None [0D14:367C][2021-06-29T11:47:16]e000: Error 0xfffffff7: Failed to execute EXE package.

so it looks like it could be DirectX issue but im completely up to date

What other solutions are avialable? I could make an installer wrapper if i knew what the issue was being caused from but this particular issue just says its an install error and that could be anything…

Any good responses much appreciated

Thanks

Nacho

update , i was able to install V1.5 legacy. After that install i tried to install V1.6.1 but it gave me the same errors so im thinking its a permission issue either in the folder its being installed into or in the registry? As a programmer myself, i know that based on permissions, the registry locations differ based on permissions and folders can throw errors if they are not public.

There are enough people with the same error, hopefully Denon will get their finger out and fix the problem…

2

FWIW. No issue here on multiple Windows10 machines (workstations, game-rig, notebook). Engine Prime 1.6.x even installs and works on Windows11 insider preview…

3

Same here - no issues with any Win10 or OSX. Installed many versions of Engine Prime on my computers, never had a smallest problem…

4

@NachoShaw Maybe some visual C++ problems? Try to uninstall Visual C++ 2013, rebooting, and installing EP again. I have installed engine on many diferent laptops and desktops and never had any problems. Being very active on foruns, I don’t see many users having trouble installing engine.

1 Like
5

What does dxdiag say?

Is the downloaded exe file perhaps in blocked mode (see properties).

6

I’m not a windows specialist… @Reese will sort you out.

And to add

  1. PC - Ryzen 9 - installed with no qualms (I have bitdefender active), C and D drives. I didn’t have to do any jumping through hoops.
  2. Dell XPS 13 - i7 installed with no qualms
  3. MacBook Pro - i7 breezy installation

So it’s most likely something local to your machine.

But I understand how frustrating it is …when you can’t even get going in the first place.

1 Like
7

Hi

i did also think it was a VC issue so had uninstalled 2013 but it didnt make a difference. I have tried installing V1.5.1 but that didnt work so i’ll went down the versions and right back to V1.2, it doesnt install?

When i check the log, it seems to fail here.

[3B8C:3AAC][2021-06-30T18:33:45]i301: Applying execute package: Microsoft_DirectX, action: Install, path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\Microsoft DirectX, arguments: ‘“C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\Microsoft DirectX” /silent’ [3B8C:3AAC][2021-06-30T18:33:49]e000: Error 0xfffffff7: Process returned error: 0xfffffff7 [3B8C:3AAC][2021-06-30T18:33:49]e000: Error 0xfffffff7: Failed to execute EXE package.

with the install paused, i cannot find the referenced folder in Package Cache which i guess would make sense for the install to fail if the folder didnt exist. unfortunately the folder name is generated each time so i couldnt pre-populate it…

My dxdiag didnt show any issues, only the fact that i had DirectX 12 installed…

update well… success.

i uninstalled and custom reinstalled my graphic card drivers seeing as it looked like a DirectX issue.

Hopefully that helps someone else with the same install issues :slight_smile:

Thanks

1 Like