Firmwareupdate failure

Hi, I just bought the prime 4. I tried to update it to the latest firmware update. When I plugged it in to windows (in Update mode) it says that “the device can’t be found”. Trying to update the device with usb drive ended with a restard after a few seconds. Nothing happend, no update was made.

Does anyone knows this issues or got an idea how to fix it?

Greetings xAntos

does the console turn on again? have you installed the drivers? if it doesn’t start again, keep the power button pressed for a while until it restarts! what procedure did you use to update the console?

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