# FILE UNAVAILABLE OF TRACKS
**URL:** https://community.enginedj.com/t/file-unavailable-of-tracks/40314
**Category:** Standalone Controllers
**Created:** [February 25, 2022, 7:15am UTC](https://community.enginedj.com/t/file-unavailable-of-tracks/40314 "2022-02-25T07:15:26Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Andre\_Verissimo](https://community.enginedj.com/u/Andre_Verissimo)
#### Post date: [February 25, 2022, 7:15am UTC](https://community.enginedj.com/t/file-unavailable-of-tracks/40314/1 "2022-02-25T07:15:26Z")
Hello guys, how are you?
I just bought a Denon Prime Go, I’m having a problem loading some tracks, the message “file unavailable”, then the track turns red and doesn’t load.
Does anyone know if there’s anything I can do to make the file readable, because in Recordbox and standalone Pioneer, these tracks play normally.
There could be an update to fix the tracks.
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### Author:  [@Pwnda](https://community.enginedj.com/u/Pwnda)
#### Post date: [February 25, 2022, 4:28pm UTC](https://community.enginedj.com/t/file-unavailable-of-tracks/40314/2 "2022-02-25T16:28:42Z")
Are these tracks on the USB/Media you have plugged into the device?
What happens if you use the same media in your PC with Engine DJ? (Could be that they are not being recognised by the Database…)
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### Author:  [@Pwnda](https://community.enginedj.com/u/Pwnda)
#### Post date: [February 25, 2022, 4:29pm UTC](https://community.enginedj.com/t/file-unavailable-of-tracks/40314/3 "2022-02-25T16:29:19Z")
A screenshot may be helpful (and the version of the software you are running?)
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### Author:  [@Dj-alzy](https://community.enginedj.com/u/Dj-alzy)
#### Post date: [February 25, 2022, 5:10pm UTC](https://community.enginedj.com/t/file-unavailable-of-tracks/40314/4 "2022-02-25T17:10:46Z")
Are the tracks of a readable format.
Do the tracks show as red in engine??
If NOT.
Try reanalyzing the tracks in engine.
if YES.
Obtain a different copy and try that.