Encoder Lockup

Last night during a gig, the whole centre section of my Prime Go stopped responding. The Encoder, all four buttons around the encoder, and the VIEW and SHIFT switches stopped responding. When pressing the buttons their respective LED’s did light up (encoder ring, etc) so the mechanical switches were still working. After about 30 minutes, all the buttons started working again for the rest of the night. Luckily I had an external BlueTooth keyboard attached, which continued working, as did the touchscreen.

Note: at no point did the audio stop, so I was able to carry on with my show.

Hey @Solaris7roadshow - If you’re able to post this in the Product Support section, we can help you confirm if this is a bug or not. Feel free to navigate to that section of the forum and fill out the questionnaire. I’ll be able to forward this inquiry over to our team for review.