Denon prime 4

denon prime 4 crash help frozen screen and wont turn off

Hold powerbutton for a while. It will shut down. Or when there is no other possibilites, unplug device. Then you can normaly restart it with power on again.

Can you please also look for the crash-report ? - it should be saved on sd-card/ssd-drive or usb. This should be sent to denon via This helps denon to look why the system crashed, and maybe other users then.

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Hey @mad515 - Happy to help if you need further assistance. Probably easier to connect you to a technical support agent as well. Have you created a ticket via This will put your issue right in front of our support team.