# Denon prime 4 touchscreen becomes unresponsive?
**URL:** https://community.enginedj.com/t/denon-prime-4-touchscreen-becomes-unresponsive/47186
**Category:** Standalone Controllers
**Created:** [February 26, 2023, 6:08pm UTC](https://community.enginedj.com/t/denon-prime-4-touchscreen-becomes-unresponsive/47186 "2023-02-26T18:08:10Z")
**Posts on this page:** 7
**Page:** 2
### Author:  [@Reese](https://community.enginedj.com/u/Reese)
#### Post date: [April 10, 2024, 9:40pm UTC](https://community.enginedj.com/t/denon-prime-4-touchscreen-becomes-unresponsive/47186/21 "2024-04-10T21:40:06Z")
It appears in Latest; otherwise I wouldn’t be reading this. Nothing fancy going on.
Moving the double topic to here…
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### Author:  [@itskerem](https://community.enginedj.com/u/itskerem)
#### Post date: [April 11, 2024, 5:26pm UTC](https://community.enginedj.com/t/denon-prime-4-touchscreen-becomes-unresponsive/47186/23 "2024-04-11T17:26:47Z")
huh, I’m seeing it on mobile now, but it truly wasn’t showing up anywhere on desktop. oh well.
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### Author:  [@djsuupaa](https://community.enginedj.com/u/djsuupaa)
#### Post date: [July 4, 2024, 10:03pm UTC](https://community.enginedj.com/t/denon-prime-4-touchscreen-becomes-unresponsive/47186/24 "2024-07-04T22:03:22Z")
I’m also having this issue, my touchscreen is spotty with the response, it takes multiple swipes or touches to confirm anything.
I thought maybe updating to 4.0.0 would help, but it hasn’t.
It’s odd, because it’s not completely unresponsive, but usually the first touch doesn’t work.
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### Author:  [@Haybarner](https://community.enginedj.com/u/Haybarner)
#### Post date: [December 15, 2024, 7:38pm UTC](https://community.enginedj.com/t/denon-prime-4-touchscreen-becomes-unresponsive/47186/25 "2024-12-15T19:38:49Z")
Is this still a known issue? I’m getting an unresponsive screen on startup. It seems to be ok once it’s warmed up. Thanks
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### Author:  [@Jose\_Guillermo\_Perez](https://community.enginedj.com/u/Jose_Guillermo_Perez)
#### Post date: [March 25, 2025, 5:44pm UTC](https://community.enginedj.com/t/denon-prime-4-touchscreen-becomes-unresponsive/47186/26 "2025-03-25T17:44:24Z")
The same thing keeps happening to me, the cold comes and it fails, they really can’t provide a solution, from what I see there are quite a few of us with the problem
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### Author:  [@tuxedoblack](https://community.enginedj.com/u/tuxedoblack)
#### Post date: [September 5, 2025, 11:32pm UTC](https://community.enginedj.com/t/denon-prime-4-touchscreen-becomes-unresponsive/47186/27 "2025-09-05T23:32:00Z")
I also have this issue with Prime 4+ that has unresponsive screen for at least the first boot. I have to pull the power cable and try it again to get it to work. Sometimes it’s 3 tries before it works. What is going on Denon?
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### Author:  [@nevdo.music](https://community.enginedj.com/u/nevdo.music)
#### Post date: [September 6, 2025, 10:39pm UTC](https://community.enginedj.com/t/denon-prime-4-touchscreen-becomes-unresponsive/47186/28 "2025-09-06T22:39:29Z")
Had this issue only once after a 5 hours gig in room temperature conditions running OS 4.2.0 on Prime 4+ which was a year old device, the touch screen stopped responding on the search screen after I’ve typed an artist and then it was not responding to any touches, and I was stuck on that artist search list of songs since using physical back buttons have a logic of being in a loop in the search field rather than returning to the Playlist view (I’ll report this issue/feature request later separately). Performed a hard shutdown with holding the power on/off button for 10 seconds.
Luckily it happened only once, but that was a nasty issue. Might be a power issue with bad electricity that caused the screen not responding, but I’m not an electrician to confirm this
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