Denon prime 4 screen glitch

Good afternoon friends

I have a fault in my denon prime 4 which the screen does not give an image, but the touch does work

where could be the fault that the screen does not show image

please help

Hey @matiasjrs - Issues with your screen should be discussed with a technical support agent. I would suggest creating a ticket via enginedj.com/support and sharing when this and how this happened. If you have additional questions you can DM me anytime.

How did you fix this issue… Please…?

Same problem, how did you fix it?