Denon prime 4 screen glitch

Good afternoon friends

I have a fault in my denon prime 4 which the screen does not give an image, but the touch does work

where could be the fault that the screen does not show image

please help

Hey @matiasjrs - Issues with your screen should be discussed with a technical support agent. I would suggest creating a ticket via and sharing when this and how this happened. If you have additional questions you can DM me anytime.