Denon prime 2 failure

Good afternoon friends

I have a denon prime with a fault, it turns on only the screen works on the mixer and the decks remain with the lights on and no command enters

look at the photos how it looks

Hi @matiasjrs,

I think it’s best to contact support as this particular hardware error cannot be resolved by members of the forum.

The only advice you could try, is retry a firmware update again.

If I’m not mistaken to get into update mode: Hold SHIFT+KEYSYNC+EJECT and power on.

Use USB updater via computer.