# Bricked Prime Go Support Needed

**URL:** <https://community.enginedj.com/t/bricked-prime-go-support-needed/61712>\
**Category:** General Area\
**Tags:** primego\
**Created:** [January 19, 2025, 6:37am UTC](https://community.enginedj.com/t/bricked-prime-go-support-needed/61712 "2025-01-19T06:37:24Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![MrWilks](https://community.enginedj.com/user_avatar/community.enginedj.com/mrwilks/32/9129_2.png) [@MrWilks](https://community.enginedj.com/u/MrWilks)\
**Post date:** [January 19, 2025, 7:10am UTC](https://community.enginedj.com/t/bricked-prime-go-support-needed/61712/2 "2025-01-19T07:10:04Z")

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Sorry to hear this. I’d try again.

If you hold the left and right load buttons then tap the power button it maybe able to start up in update mode if you’re connected to a computer via USB.

I appreciate if you’ve tried it already but it’s worth persevering as being connected with USB could help.

Make sure you’ve downloaded the USB update and have it open on your computer and see what happens.

> [@Prime GO bricked after 2.1.1 Update](https://community.enginedj.com/t/prime-go-bricked-after-2-1-1-update/39296/7):
>
> woah, i was able to apply the firmware update via usb finally. When i was holding the down the powerbutton for a couple of time the device restarted. The solution was to hold down the LOAD \> and LOAD \< buttons and !quickly! press and release the power-button and my windows recognized the denon prime go and the update got applied. Really appreciated your help!

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