# 4.0 kills Wi-Fi
**URL:** https://community.enginedj.com/t/4-0-kills-wi-fi/57072
**Category:** Engine DJ (Mac & PC)
**Created:** [June 16, 2024, 2:34pm UTC](https://community.enginedj.com/t/4-0-kills-wi-fi/57072 "2024-06-16T14:34:17Z")
**Posts on this page:** 10
**Page:** 3
### Author:  [@AndyC](https://community.enginedj.com/u/AndyC)
#### Post date: [June 30, 2024, 8:19am UTC](https://community.enginedj.com/t/4-0-kills-wi-fi/57072/41 "2024-06-30T08:19:39Z")
@MikeC hi mate, It’s constantly connected to a power supply while running all tests, it has to be just to update the firmware whichever os I upgrade/downgrade to.
So far no amount of testing gets the wifi toggle button working after os 3.2 cv 1.0.0.10.
I can post a video of the issue if you like, but there’s already a video of the same issue on here from someone else who had the same issue a while back.
Here’s 2x links to videos of people using the prime 4 on older versions with the same issue but it’s the same bug that’s affecting a few of us again including myself on the mixstream pro go.
> [@Wi-Fi is disabled](https://community.enginedj.com/t/wi-fi-is-disabled/37103/5):
>
> I tried several times. Wi-Fi is still down. The list is empty and the instructions to turn on Wi-Fi are still lit.
[ ](https://www.youtube.com/watch?v=cdiTdkoPueI)
So as you can see this is not a new bug but one that shows it’s head once in a while.
This is my mixstream pro go
[ ](https://www.youtube.com/watch?v=u7mDBg3P1aA)
---
### Author:  [@AndyC](https://community.enginedj.com/u/AndyC)
#### Post date: [July 1, 2024, 12:20pm UTC](https://community.enginedj.com/t/4-0-kills-wi-fi/57072/45 "2024-07-01T12:20:19Z")
Any news on this? Anybody looking into this?
---
### Author:  [@AIRVince](https://community.enginedj.com/u/AIRVince)
#### Post date: [July 1, 2024, 3:11pm UTC](https://community.enginedj.com/t/4-0-kills-wi-fi/57072/47 "2024-07-01T15:11:41Z")
Hi @Touchdown , @AndyC and whoever may be having this issue,
Despite our best efforts, we’re still having difficulties reproducing the issue. If you haven’t already reached out to customer support, please do so. They should have a few additional trouble shooting steps available to them that will hopefully help us get to the bottom of this.
> **[Support | Engine DJ](https://enginedj.com/support)**
>
> Engine DJ is the world's premier DJ suite offering embedded software solutions to power DJ hardware and music management software to manage collections
Thanks for your patience and understanding with this issue.
---
### Author:  [@Rob\_Gaudet](https://community.enginedj.com/u/Rob_Gaudet)
#### Post date: [July 8, 2024, 4:38pm UTC](https://community.enginedj.com/t/4-0-kills-wi-fi/57072/48 "2024-07-08T16:38:39Z")
Thanks for your patience! I reached out to support and they commented that they’re still looking for LOG files to be submitted from Users. With that said, if you haven’t, please reach out to support exactly how @AIRVince suggested so we can gather more information.
> **[Support | Engine DJ](https://enginedj.com/support)**
>
> Engine DJ is the world's premier DJ suite offering embedded software solutions to power DJ hardware and music management software to manage collections
---
### Author:  [@AndyC](https://community.enginedj.com/u/AndyC)
#### Post date: [July 8, 2024, 4:46pm UTC](https://community.enginedj.com/t/4-0-kills-wi-fi/57072/49 "2024-07-08T16:46:30Z")
Hi @Rob_Gaudet, yeah have done mate, raised a ticket explaining the situation, copied in a link to this thread so they can see/read what’s happening in more detail.
Got a reply to stay on 3.2 if I require the wifi function for now while they fully investigate.
They’re aware that’s it’s happening on different hardware as well so it’s just a case of waiting.
---
### Author:  [@AndyC](https://community.enginedj.com/u/AndyC)
#### Post date: [July 12, 2024, 10:41am UTC](https://community.enginedj.com/t/4-0-kills-wi-fi/57072/50 "2024-07-12T10:41:37Z")
@AIRVince & @Rob_Gaudet.
Been doing a bit of investigating trying to work out what’s going on, I believe this is more to do with the controller update than the os update so if anyone could nudge them into looking at that over the os update.
Reason being behind this is I vaguely remember my first pro go had a completely different controller version than 1.0.0.10 out the box (sadly it had a blown left speaker so it was sent back & replaced) but it still wanted to update from 3.0 to 3.4 when I first turned it on & I’m sure it was running a different controller version (1.0.0.9 or 1.0.0.97 or something like that) compared to the pro go I have now.
Another strange one is it didn’t update the controller when it jumped from 3.0 to 3.4 & the wifi function still worked unlike my new one does from 3.2 to 3.3 or above.
So the os update must be able to work without a controller update included if so they’re must be a way of splitting the 2 updates & somehow getting only the os file to me so I can test this without the controller update? I’m willing to be the guinea pig, my pro go is still under warranty so if anything happens I’ll just send it in.
What functions did 3.3 bring over 3.2 to require a controller update?
Did the same controller update happen for anyone else?
Are there other pro go’s or pro + running on different controller versions?
Bluetooth was introduced in 3.4 & 4.0 brings more customisation but what exactly is the controller update bringing?
Got a picture here of a pro running 3.4 with a lower controller version than mine
Anyways just thought I’d try to give a little more insight & hopefully help get this sorted or maybe I’m just clutching at straws.
---
### Author:  [@AIRVince](https://community.enginedj.com/u/AIRVince)
#### Post date: [July 12, 2024, 11:47am UTC](https://community.enginedj.com/t/4-0-kills-wi-fi/57072/51 "2024-07-12T11:47:56Z")
Hey @AndyC - It’s probably not the control surface. We also are continually updating other things that are not visible to users. The best way to help is to continue to support us by working with CS on this.
Customer Support should be reaching out to everyone who contacted them with this issue with a new version of EOS that has better logging capabilities.
To everyone else who has run into this issue, and has not yet reached out to CS - please do so by opening a support ticket here: [Support | Engine DJ](https://enginedj.com/support)
---
### Author:  [@AndyC](https://community.enginedj.com/u/AndyC)
#### Post date: [July 12, 2024, 12:25pm UTC](https://community.enginedj.com/t/4-0-kills-wi-fi/57072/52 "2024-07-12T12:25:35Z")
No one has reached out to me, they’ve replied to the ticket I raised to say they’re aware but that’s all I’ve heard.
---
### Author:  [@AndyC](https://community.enginedj.com/u/AndyC)
#### Post date: [July 16, 2024, 10:25am UTC](https://community.enginedj.com/t/4-0-kills-wi-fi/57072/53 "2024-07-16T10:25:34Z")
A quick update on this matter, received an email from Alex over at InMusic who’s supplied me with a beta version of 4.0 so he could have a look at the log files to see what’s going on.
I’ve sent him 2x log files for him to look at, 1 being of the actual update of 4.0 beta taking over 3.2 in the hope of finding out why the wifi dongle is being deactivated & 2 a factory reset version 4.0 beta to see why it’s not being activated on a fresh install.
Hopefully he finds something in the log files, I had a look but don’t really know what I’m looking at apart from scoping out anything that says failed to initialize or something along those lines.
If I had access to 3.2 beta aswell then I could open both log files side by side & compare the lines of script log to see where the wifi is failing.
Anyways it’s in their hands now.
---
### Author:  [@AndyC](https://community.enginedj.com/u/AndyC)
#### Post date: [August 2, 2024, 8:11am UTC](https://community.enginedj.com/t/4-0-kills-wi-fi/57072/54 "2024-08-02T08:11:59Z")
Another update…
While Alex over at InMusic has been nothing short of a legend being in constant contact with me & supplying countless beta builds of os 4.0 for me to test & supply log files with, so far we’ve been unsuccessful.
I’m starting to fear that if/when the next update arrives if it doesn’t fix the wifi toggle issue then I may have to send the unit in for replacement, hopefully numark can replace/fix it & send another one back to me preloaded with 4.0 or whatever new os is available at that time, not that I can see what needs fixing as it works fine on 3.2.
For now I’m using 4.0 without wifi as I don’t require it & I like the added adjustments in the display options while I make my way through manually adjusting the beat grid in all my drum & bass tunes (which is taking some time) currently sitting at 120ish out of 835 & while I’m happy to mix manually I’m doing this so I can start messing around with some of the extra features like loops & stuff & it gives me something to do when I can’t slap the bass down the shed 🤣
[Previous page](https://community.enginedj.com/t/4-0-kills-wi-fi/57072.md?page=2)